Account troubleshooting for Students

Services Login credentials Self-help

User ID: your 9-digit student number

PIN: the 6-digit PIN (By default, your birthdate in DDMMYY)

  • To log in to Blackboard, use only the first 6 digits of your myAccount PIN.
  • For all the services in this group, when you’re typing your PIN, make sure there are no spaces.
  • Reset your PIN here
  • Computer login
  • Wi-Fi
  • Citrix
  • Compass
  • Mediasite

Username: your 9-digit student number

Password: the College Network Access password (By default, your birthdate in DDMMYY)

Email: the College Email address (username@student.douglascollege.ca)

Password: the College Network Access password (By default, your birthdate in DDMMYY)

My Library account:

Last or First Name
Your 9-digit student number

  • Please contact Library for troubleshooting of My Library account issue.

If you need further assistance, please call the Help Desk at 604.527.5330. Click here to view Help Desk hours.