Account troubleshooting for Students Services Login credentials Self-help Blackboard Community myAccount User ID: your 9-digit student number PIN: the 6-digit PIN (By default, your birthdate in DDMMYY) To log in to Blackboard, use only the first 6 digits of your myAccount PIN. For all the services in this group, when you’re typing your PIN, make sure there are no spaces. Reset your PIN here Computer login Wi-Fi Citrix Compass Mediasite Username: your 9-digit student number Password: the College Network Access password (By default, your birthdate in DDMMYY) Email registration for password reset Reset your password here. Office 365 & College Email Email: the College Email address (firstname.lastname@example.org) Password: the College Network Access password (By default, your birthdate in DDMMYY) Check your username in myAccount > Personal information > View E-mail Address. Please refer the College Email and Office 365 pages. Reset your password here. Library Login My Library account: Last or First Name Your 9-digit student number Please contact Library for troubleshooting of My Library account issue. If you need further assistance, please call the Help Desk at 604.527.5330. Click here to view Help Desk hours.