Account troubleshooting for Students Services Login credentials Self-help myAccount Douglas App User ID: your 9-digit student number PIN: 6 digit PIN (your birthdate in DDMMYY) On first login, you will be prompted to change this to 15-20 characters. Reset your PIN. PIN must not contain any spaces. College Network Access (CNA) College Computers Wi-Fi Blackboard Community Citrix Compass Card Learning Centre Career Hub Library Study Rooms Mediasite CNA Username: your 9-digit student number CNA Password: 15 characters - for first access, your password will be generated randomly and emailed to you after you’re registered for at least one course. Change/reset your CNA password. Office 365 & College Email Username: firstname.lastname@example.org Password: Same as CNA (see above) Check your username in myAccount > Personal information > View E-mail Address. Please refer to College Email and Office 365 pages. Library Login My Library account: Last or First Name Your 9-digit student number Please contact Library for troubleshooting of My Library account issue. If you need further assistance, Visit Logins and Passwords page. Visit the Service counter in the Library @ New West or room B1250 @ David Lam. Contact Students Help Students support (Fall & Winter terms only) Contact the CEIT Service Desk at email@example.com or call 604.527.5330.