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Account troubleshooting for Students

Services Login credentials Self-help

User ID: your 9-digit student number

PIN: your myAccount PIN (By default, your birthdate in DDMMYY)

  • To log in to Blackboard, use your myAccount PIN.
  • For all the services in this group, when you’re typing your PIN, make sure there are no spaces.
  • Reset your PIN here.
  • Computer login
  • Wi-Fi
  • Citrix
  • Compass
  • Mediasite

Username: your 9-digit student number

Password: the College Network Access password (Your password is sent to your personal email when you're registered for at least one course)

Email: the College Email address (username@student.douglascollege.ca)

Password: the College Network Access password (Your password is sent to your personal email when you're registered for at least one course)

My Library account:

Last or First Name
Your 9-digit student number

  • Please contact Library for troubleshooting of My Library account issue.

If you need further assistance,