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Account troubleshooting for Students

Services Login credentials Self-help

User ID: your 9-digit student number

PIN: 6 digit PIN (your birthdate in DDMMYY)
On first login, you will be prompted to change this to 15-20 characters.

College Network Access (CNA)

CNA Username: your 9-digit student number

CNA Password: 15 characters - previously emailed to your personal email account on record with Douglas College

Username: username@student.douglascollege.ca

Password: Same as CNA (see above)

My Library account:

Last or First Name
Your 9-digit student number

  • Please contact Library for troubleshooting of My Library account issue.

If you need further assistance,