Account troubleshooting for Students Services Login credentials Self-help myAccount Douglas App User ID: your 9-digit student number PIN: 6 digit PIN (your birthdate in DDMMYY) On first login, you will be prompted to change this to 15-20 characters. Reset your PIN here. PIN must not contain any spaces. College Network Access (CNA) College Computers Wi-Fi Blackboard Community Citrix Compass Card Learning Centre Career Hub Library Study Rooms Mediasite CNA Username: your 9-digit student number CNA Password: 15 characters - previously emailed to your personal email account on record with Douglas College If you know which email is set for your CNA self-service password reset, reset your password here. Please refer to How to change CNA password page. Change your email registered for next password reset if you know the current CNA password. Office 365 & College Email Username: email@example.com Password: Same as CNA (see above) Check your username in myAccount > Personal information > View E-mail Address. Please refer to College Email and Office 365 pages. Library Login My Library account: Last or First Name Your 9-digit student number Please contact Library for troubleshooting of My Library account issue. If you need further assistance, Visit Logins and Passwords page. Visit the Service counter in the Library @ New West or room B1250 @ David Lam. Contact Students Help Students support (Fall & Winter terms only) Contact the CEIT Help Desk at firstname.lastname@example.org or call 604.527.5330.