Transcripts and other academic records

As a part of the normal policy revision cycle, the Credentials Awarded Policy, which defines the types of credentials awarded by Douglas College, has been updated. The updated policy is effective immediately. Students negatively impacted by this policy will have until Fall 2023 before more stringent requirements impact their graduation eligibility. To review the new policy, click here.

Please check the following information for answers to basic questions on transcripts, final grades and grade point average (GPA).

You can also contact Student Records for help with official transcripts, determining awarded transfer credits, enrolment verification, student records and other functions.


Transcripts are ordered online. Start by logging into myAccount. Once you are logged in, go to the "Student Records" menu and choose "Request Official Transcript."

Payment for transcripts ordered online is by MasterCard or Visa only.  Debit or VISA Debit products will not be accepted by our payment portal.

The cost for transcripts is currently $10 per copy.  

If you do not know your Douglas College College Network Access credentials, contact Enrolment Services for assistance.  You may also order your transcript in-person. Payment will be accepted by debit, Visa or MasterCard at time of request for in-person requests.

The cost is $25 per copy for same-day service.  Same day transcripts can only be ordered in-person by the student, not by a third party. For information on availability see Office hours and Services

If you experience any technical issues or difficulties while ordering your official transcript, please contact our IT Services at

When you order your official transcript you will choose the delivery method, meaning you will chose how the transcript will be made available to you.  Transcripts that are ordered for Pickup at the New Westminster or Coquitlam Campus will be available for pickup on campus regardless of whether you have also entered a mailing address for the transcript.

Douglas College is currently able to send secure electronic copies of official transcripts to the Undergraduate Admissions/Registrar's Office only of the following institutions:

Capilano University
Douglas College
Langara College
Simon Fraser University (SFU) 
Thompson Rivers University (TRU)
University of British Columbia (UBC Okanagan included) 
University of the Fraser Valley (UFV)
Algoma University, Ontario
Brock University, Ontario
Carleton University, Ontario
Kwantlen Polytechnic University (KPU)
Lakehead University, Ontario
Laurentian University, Ontario
McMaster University, Ontario
Nipissing University, Ontario
Ontario College of Art
Ontario Law School (OLSAS)

Ontario Medical School (OMSAS)
Ontario Rehab Sciences Prog (ORPAS)
Queen's University, Ontario
Toronto Metropolitan University, Ontario
Trent University, Ontario
Universite de l'Ontario francais
University of Guelph, Ontario
University of Ontario, Institute of Technology
University of Ottawa, Ontario
University of Toronto, Ontario & all satellite campuses
University of Waterloo, Ontario
University of Windsor, Ontario
Vancouver Community College
Western University, Ontario
Wilfrid Laurier University, Ontario
York University, Ontario

When you order your official transcript online, if you select one of the above destinations for your transcript it will be sent via our secure XML process by default.

No.  Official transcripts will not be e-mailed.

Unfortunately a transcript cannot be requested by email, as we require your request to be made via myAccount. or in-person.

No, we do not fax transcripts to other institutions as faxed copies are not official documents.

Yes.  For pick-up the authorized designate must bring in a signed and completed Third Party Pick Up Form and follow the instructions as outlined on the form. 

An authorized designate may only pick-up a transcript that has already been ordered/requested by the student through myAccount.  If a designate arrives with a Third Party Pick Up Form, but the student has not actually ordered their transcript, the designate will be turned away.

Transcripts are generally prepared within three to five business days from receipt of the request unless you request the transcript be prepared immediately at an additional cost (refer to same-day service request information).

End of semester transcripts are prepared after all the final grades for the semester are received, approximately one week after all final exams are complete.  NOTE: End of semester transcripts for Fall 2022 will be prepared in January 2023.  

You can access your unofficial student record online and print it.  Log into myAccount.  Once you have logged in, you can access your unofficial transcript under the "Student Records".

Transcripts that are ordered for on-campus pickup will be held for 3 months.  Any transcripts not picked up after 3 months from when they were ordered will be securely disposed of.  Students will need to re-order and pay for another transcript if their original order is not picked up within the 3 month window.

Supplemental documentation may be sent with transcript requests, but the forms must be supplied by the student.  Please provide your supplemental documentation to the Records Specialists at  You must order your official transcript through your myAccount in order to have it sent with the supplemental documentation.  Requests to have supplemental documentation provided with official transcripts may take 3-6 weeks to process.

Transfer credit

You must apply for transfer credit if you wish to:

  • enrol in a course that has a prerequisite that you have completed at another post-secondary institution
  • use transfer credit for graduation purposes (associate degree, diploma, certificate or citation)

The following documents are also required:

  • for B.C. post-secondary institutions: official transcripts
  • for out-of-B.C. post-secondary institutions: official transcripts and detailed course outlines for the year the course was attended. For further information, please refer to the "submitting detailed course outlines" information sheet.
  • for out-of-Canada post-secondary institutions: originals of foreign transcripts and official detailed course outlines for the year the course was attended must be submitted with official English translations. For further information, please refer to the "submitting detailed course outlines" information sheet.

Requests for transfer credit take eight weeks to process from the date that all required documentation is submitted. Requests and supporting documents must be received at least three months before the beginning of the semester in which you wish to enrol to ensure that any prerequisites you require for registration are on your computer file.

For transfer credit request submission deadlines please refer to Dates and Deadlines in the College Calendar.

Requests with outlines should be submitted prior to these deadlines as evaluations may take longer.

Please note: Not all courses have been reviewed for transfer credit to Douglas College. You may be requested to submit further information (i.e. detailed course outlines). Submitting outlines does not guarantee that credit will be granted.

Final grades and GPA calculation

Final grades are recorded on your student record every evening after your instructor submits the final grades to Enrolment Services. You can view your final grades by logging into myAccount.

GPA calculations may not occur every night, therefore it may be a few days before your GPA has been updated to reflect your new grades.

See Student Success Advising for information on calculating your Grade Point Average (GPA).


No, transfer credits are recorded separately on your student record and are not included in your Douglas College GPA calculation.