Transcripts and other academic records

Please check the following information for answers to basic questions on transcripts, final grades and grade point average (GPA).

You can also contact Student Records for help with official transcripts, determining awarded transfer credits, enrolment verification, student records and other functions.


Transcripts are ordered online. Start by logging into myAccount. Once you are logged in, go to the "Student Records" menu and choose "Request Official Transcript."

Payment for transcripts ordered online is by MasterCard or Visa only.

The cost for transcripts is currently $10 per copy.  

If you do not know your Douglas College student number or have forgotten your six-digit password contact Enrolment Services at 604-527-5478 for assistance.  You may also order your transcript in person. Payment will be accepted by debit, Visa or MasterCard at time of request.

The cost is $25 per copy for same-day service.  Same day transcripts can only be ordered in-person by the student, not by a third party. NOTE: Same-day service will resume on September 7, 2021.  For information on availability see Office hours and Services

No.  Official transcripts will not be e-mailed.

Unfortunately a transcript cannot be requested by email, as we require your request to be made via myAccount. or in-person.

Yes.  For pick-up the authorized designate must bring in a signed and completed Third Party Pick Up Form and follow the instructions as outlined on the form. 

An authorized designate may only pick-up a transcript that has already been ordered/requested by the student through myAccount.  If a designate arrives with a Third Party Pick Up Form, but the student has not actually ordered their transcript, the designate will be turned away.

Transcripts are generally prepared within three to five business days from receipt of the request unless you request the transcript be prepared immediately at an additional cost (refer to same-day service request information).

End of semester transcripts are prepared after all the final grades for the semester are received, approximately one week after all final exams are complete.  NOTE: End of semester transcripts for Fall 2022 will be prepared in January 2023.  

You can access your unofficial student record online and print it.  Log into myAccount.  Once you have logged in, you can access your official transcript under the "Student Records" menu.

No, we do not fax transcripts to other institutions as faxed copies are not official documents.

Transcripts that are ordered for on-campus pickup will be held for 3 months.  Any transcripts not picked up after 3 months from when they were ordered will be securely disposed of.  Students will need to re-order and pay for another transcript if their original order is not picked up within the 3 month window.

Supplemental documentation may be sent with transcript requests, but the forms must be supplied by the student.  Please provide your supplemental documentation to the Records Specialists at  You must order your official transcript through your myAccount in order to have it sent with the supplemental documentation.  Requests to have supplemental documentation provided with official transcripts may take 3-6 weeks to process.

Transfer credit

You must apply for transfer credit if you wish to:

  • enrol in a course that has a prerequisite that you have completed at another post-secondary institution
  • use transfer credit for graduation purposes (associate degree, diploma, certificate or citation)

The following documents are also required:

  • for B.C. post-secondary institutions: official transcripts
  • for out-of-B.C. post-secondary institutions: official transcripts and detailed course outlines for the year the course was attended. For further information, please refer to the "submitting detailed course outlines" information sheet.
  • for out-of-Canada post-secondary institutions: originals of foreign transcripts and official detailed course outlines for the year the course was attended must be submitted with official English translations. For further information, please refer to the "submitting detailed course outlines" information sheet.

Requests for transfer credit take eight weeks to process from the date that all required documentation is submitted. Requests and supporting documents must be received at least three months before the beginning of the semester in which you wish to enrol to ensure that any prerequisites you require for registration are on your computer file.

For transfer credit request submission deadlines please refer to Dates and Deadlines in the College Calendar.

Requests with outlines should be submitted prior to these deadlines as evaluations may take longer.

Please note: Not all courses have been reviewed for transfer credit to Douglas College. You may be requested to submit further information (i.e. detailed course outlines). Submitting outlines does not guarantee that credit will be granted.

Final grades and GPA calculation

Final grades are recorded on your student record every evening after your instructor submits the final grades to Enrolment Services. You can view your final grades by logging into myAccount.

GPA calculations may not occur every night, therefore it may be a few days before your GPA has been updated to reflect your new grades.

See Student Success Advising for information on calculating your Grade Point Average (GPA).


No, transfer credits are recorded separately on your student record and are not included in your Douglas College GPA calculation.