IT Services

The technology services available on campus are provided by the Centre for Educational and Information Technology (CEIT) department, staffed by a team of skilled professionals, most with computer technology backgrounds. Here is a summary of the services CEIT provides:

Logins & Passwords

Learn how to access myAccount, Douglas network, Blackboard, Wi-Fi, U-Pass BC on Compass Card, Citrix and MediaSite. You will also find out how to register additional email addresses, a cellphone number or the Google Authenticator app to receive verification codes — remember to check the password requirements.

Wi-Fi

Learn how to connect to the Douglas College Internal network. It is a one-step process, so your device will be automatically connected every time you are on campus.

Students Helping Students

Get on-campus technology support through co-op students enrolled in computing studies and information systems. They can help you with ID cards, logins, computer functionality, printing, wireless and connectivity at both campuses.

Computer Labs

Check the location and operating hours of these labs. To log in to any computers, use your College Network Access (CNA) credentials. Also, remember that your files are automatically deleted from the hard drive when you log off, so always save them to OneDrive in Office 365.

Software

Learn about the software available to registered students, including Office 365, which gives you free access to Office applications in the Canadian cloud. Included in this service is one terabyte of OneDrive storage space — it is enough to store an essay of 85 million pages or 300,000 photos.

Printing

Douglas College’s printing management system is called Papercut. Learn more about printing services available to you at Douglas College.

IT Security

Adopt safe habits online to avoid being a victim of hackers and threats such as phishing. One of the best practices is to create passphrases instead of regular passwords for all your accounts. Passphrases are easier to remember.

CEIT Service Alerts

Be sure to check this page to confirm any details on outages that affect the IT services available on campus.

CEIT Service Desk

Get help from our skilled technicians if you are having difficulty with College-owned technology such as computers, laptops or printers.

Service Counters

Get help in person from our staff if you have problems related to student ID cards, password/PIN resets, login or wireless connectivity.

About CEIT

See the list of support teams in the Centre for Educational and Information Technology and the technology services provided.

Students Helping Students

Students Helping Students is a mobile service that offers on-campus technology support to Douglas College students throughout the year.

View service hours

Student Guides

GET IT is your technology handbook to access, learn and know more about the IT services and support available to you at Douglas College.

View handbook