IT Services

The technology services available are provided by the Centre for Educational and Information Technology (CEIT) department, staffed by a team of skilled professionals, most with computer technology backgrounds. Here is a summary of the services CEIT provides:

Logins & Passwords

Learn how to access myAccount, Douglas network, Blackboard, Wi-Fi, U-Pass BC on Compass Card, Citrix and MediaSite. You will also find out how to register additional email addresses, a cellphone number or the Google Authenticator app to receive verification codes — remember to check the password requirements.

View Logins & Passwords

Printing

Douglas College’s printing management system is called Papercut. Learn more about printing services available to you at Douglas College.

Learn about Printing

Wi-Fi

Learn how to connect to the Douglas College Internal network. It is a one-step process, so your device will be automatically connected every time you are on campus.

Learn about Wi-Fi

IT Security

Adopt safe habits online to avoid being a victim of hackers and threats such as phishing. One of the best practices is to create passphrases instead of regular passwords for all your accounts. Passphrases are easier to remember.

Learn about IT Security

Students Helping Students

Get virtual technology support through co-op students. They can help you with logins, computer functionality, printing and issues with online learning tools.

Learn about Students Helping Students

CEIT Service Desk

Get help from our skilled technicians if you are having difficulty with College-owned technology such as computers, laptops or printers.

Learn about CEIT Service Desk

Computer Labs

To log in to any computers, use your College Network Access (CNA) credentials. Also, remember that your files are automatically deleted from the hard drive when you log off, so always save them to OneDrive in Microsoft 365.

Learn about Computer Labs

Software

Learn about the software available to registered students, including Microsoft 365, which gives you free access to Office applications in the Canadian cloud. Included in this service is one terabyte of OneDrive storage space — it is enough to store an essay of 85 million pages or 300,000 photos.

Learn about Software

About CEIT

See the list of support teams in the Centre for Educational and Information Technology and the technology services provided.

Learn about CEIT

CEIT Service Desk