The technology services available are provided by the Centre for Educational and Information Technology (CEIT) department, staffed by a team of skilled professionals, most with computer technology backgrounds. Here is a summary of the services CEIT provides:
Logins & Passwords
Learn how to access myAccount, Douglas network, Blackboard, Wi-Fi, U-Pass BC on Compass Card, Citrix and MediaSite. You will also find out how to register additional email addresses, a cellphone number or the Google Authenticator app to receive verification codes — remember to check the password requirements.
Douglas College’s printing management system is called Papercut. Learn more about printing services available to you at Douglas College.
Learn how to connect to the Douglas College Internal network. It is a one-step process, so your device will be automatically connected every time you are on campus.
Adopt safe habits online to avoid being a victim of hackers and threats such as phishing. One of the best practices is to create passphrases instead of regular passwords for all your accounts. Passphrases are easier to remember.
Students Helping Students
Get virtual technology support through co-op students. They can help you with logins, computer functionality, printing and issues with online learning tools.
CEIT Service Desk
Get help from our skilled technicians if you are having difficulty with College-owned technology such as computers, laptops or printers.
To log in to any computers, use your College Network Access (CNA) credentials. Also, remember that your files are automatically deleted from the hard drive when you log off, so always save them to OneDrive in Microsoft 365.
Learn about the software available to registered students, including Microsoft 365, which gives you free access to Office applications in the Canadian cloud. Included in this service is one terabyte of OneDrive storage space — it is enough to store an essay of 85 million pages or 300,000 photos.
See the list of support teams in the Centre for Educational and Information Technology and the technology services provided.