Enrolment Services will be closed on Thursday, July 31, 2025 for an Employee Development Day.
There will be no zoom drop-in service on Thursday, July 31.
We apologize for any inconvenience.
Student Success Advising with Zoom (excluding statutory holidays)
Come visit a Student Success Advisor for quick questions during drop-in hours!
Drop-in hours
| Monday | Not available |
| Tuesday | 1–4pm Zoom only |
| Wednesday | 1–4pm In-person at New Westminster Campus only Enrolment Services S2700 |
| Thursday | There will be no zoom drop-in service on Thursday, July 31. 1–4pm Zoom only |
| Friday | Not available |
Note:
- Drop-in is for quick questions (typically 5-10 minute sessions)
- International Students with immigration or study/work permit questions should be reaching out to the Douglas International Department for advice
- Probation Students are strongly encouraged to book an appointment with their Student Success Advisor as there may not be enough time to evaluate your progression
- Join our Student Success Advising Waiting Room: as an Attendee
- Enter your preferred name and you will be added to the queue, in the order that you arrive, to speak with a Student Success Advisor
- Access to Zoom waiting rooms will be closed at 3:45 pm
Join our Student Success Advising Waiting Room
- Select “Join Meeting As An Attendee”
- On the next page, cancel the prompt to download Zoom
- Use the “click here” hyperlink
- Cancel the download prompt again
- Click “join from your browser”.
- Enter your preferred name and you will be added to the queue, in the order that you arrived, to speak with a Student Success Advisor.
Email
To contact a Student Success Advisor, email Student Success via a webform
Note
We are currently receiving a very high volume of emails and are replying back to them as quickly as possible. However, there may be a delay in receiving a response from us. Thank you for your patience.
Connecting with us through Zoom is the quickest way to have your questions answered.
For help with course registration, watch our registration how-to videos
Have questions? We can help.
If you are a prospective student that has yet to apply or are newly admitted and about to start your first semester at Douglas College, you can email Enrolment Services via a webform.
Students who are attending classes, are encouraged to contact their assigned Student Success Advisor (SSA) directly by visiting myAccount, and clicking on the "Student Record" link on the main menu. Click on the name under "Advisors" to see your SSA's contact information.
Note: Students will be assigned an SSA once they begin their first semester classes. If you don’t know who your advisor is yet, please fill out the Student Success Advisor Form to submit your question. Remember to include all relevant information, such as program and specific academic plans or goals. More detailed or urgent inquires are better addressed with an advising appointment.