Course feedback FAQ

Course Feedback is a centralized student feedback process. It gives students an opportunity to share their perspectives on their course and learning experiences at the College. Since Winter 2018, the feedback collected through Course Feedback has been an important resource for improving courses and supporting the overall quality of learning at the College. Aggregated Course Feedback results also inform the College's Key Performance Indicators (KPIs) related to student learning.

Course Feedback is administered fully online by Douglas College Institutional Effectiveness (IE) through Explorance Blue, the College's selected enterprise feedback platform. Course Feedback is separate from other Faculty-based evaluations, such as instructor evaluations.

Douglas College implemented Course Feedback system as one of the ways students can share their course and learning experiences with their instructors and the College. Together, student feedback are used to inform potential improvements to the courses at the College.

Instructors can use Course Feedback to reflect on what is and isn’t working in their courses, and to make improvements for future offerings of the course.

Course Feedback will be administered online through Explorance Blue, the College's enterprise feedback platform.

Yes, all you need is an Internet connection and a web browser.

There are different ways to access your Course Feedback forms as soon as they become available to you. To successfully access your forms, you may first need to authenticate through the Douglas College Multi-Factor Authentication process (MFA) by using your Douglas College CNA credentials (i.e., Douglas College email and password) as you would do with other Douglas College websites and applications. For any difficulty accessing your Course Feedback forms, check out the question “I cannot access my Course Feedback forms. What should I do?”

(1) Emails: Once Course Feedback starts for your courses, you will receive an email from Douglas College Institutional Effectiveness. Simply click on the link in the email to access your Course Feedback forms.

(2) Blackboard: You can also access your Course Feedback forms via Blackboard Learn; please check this link to learn how.

(3) A new Course Feedback Homepage: From Winter 2026 and onwards, you can also access your Course Feedback forms through the new Course Feedback homepage at https://my-douglascollege.bluera.com. To log in, you will need to authenticate through the Douglas College Multi-Factor Authentication process like you do with other Douglas College websites and applications. After your login, your Course Feedback forms will be displayed to you right on the homepage under my Active Tasks (See here). Consider bookmarking the new Course Feedback page and remove any other previously bookmarked Douglas College Course Feedback sites as they will be deactivated from Winter 2026 and onwards.

You can access your Course Feedback forms via your Douglas College CNA credentials (i.e., Douglas College email and password). To access, you may need to authenticate through the Douglas College MFA. Use the following resources for troubleshooting:
-    Need to set-up or having trouble with Multi-Factor Authentication? Click here.
-    Need to learn more about your CNA credentials needed to access your Course Feedback forms or forgot your password? Click here.
 

For full semester duration courses (e.g., 4 months long), students will receive an email invitation to complete their Course Feedback forms about two weeks before the end of classes. For compressed or short duration courses, students will receive an email invitation one week before classes end. Because student feedback is important to us, email reminders will be sent during the feedback period to students who have not completed all their Course Feedback forms.

On average, it takes students approximately 3-5 minutes to complete a Course Feedback form.

Not all courses are included in Course Feedback system. For example, some instructional formats and courses with very small enrolments (e.g., directed studies) are excluded from feedback. Your instructor can confirm if you should receive a Course Feedback form for your course. If they confirm that the course is included in Course Feedback but you have not received an invitation to complete it, then send a request for technical assistance via email to course_feedback@douglascollege.ca. Please identify your course name and section number in the subject line of the email.

No, your Course Feedback ratings are aggregated with ratings collected from other students in reports produced for instructors; however, the open-ended question is not redacted for any personally identifiable comments you may choose to make. Students are expected to provide courteous, respectful and constructive feedback.

No, Course Feedback reports are not released to instructors until after the grade submission deadline for the semester.

No, you can only complete and submit each Course Feedback form once and you cannot change your responses after submission. However, if you realize you’ve made an error in completing the form, e.g., provided responses for another course on one of your feedback forms, please contact the Douglas College Institutional Effectiveness immediately for assistance at course_feedback@douglascollege.ca.

No, you can only complete and submit a Course Feedback form until the posted deadline.

All Course Feedback forms will include a core set of 13 questions: nine that use a rating scale, three are demographic and one open-ended question. Faculty can also add up to 13 additional questions to obtain feedback about other aspects specific to their courses.

No, the Course Feedback questions focus on the course as a structured learning experience rather than on instructors’ teaching abilities and performance. You may receive other questionnaires from your Faculty to provide instructional feedback. Those questionnaires are administered through different processes.