Supervisory Training for Individuals

Essential Skills for Supervisors - 2025

Be the leader you were meant to be!

Enhance your leadership impact with our series of dynamic supervisory and leadership workshops, designed to build essential skills and boost workplace performance. Whether you prefer the energy of in-person learning at the Anvil Centre in New Westminster or the convenience of virtual sessions via MS Teams, these workshops offer practical tools and strategies to lead with confidence. Don’t miss this opportunity to grow your capabilities, connect with peers, and drive meaningful results—register today!

▶️Here’s how to register: 

Phone: (604) 527-5472
Toll Free: 1-866-930-5472
Email: cereg@douglascollege.ca
Note: Quote the course CRN# when registering

Once you register, further information will be provided on how to make a payment. Payment options are Visa/Mastercard, Interac Online (selected banks only) or Online Bill Payment through your financial institution if necessary.

The Supervisor's Handbook: Leading People, Teams & Results

Effective supervision goes far beyond managing tasks - it requires clarity of role, strong relationships, and the ability to coach people toward consistent results. The Supervisor’s Handbook is designed for supervisors at any stage of their career who want to strengthen how they lead day-to-day, influence their teams, and shape a positive, high-performance culture. This highly practical workshop bridges proven leadership principles with real-world application. Participants will explore what effective supervisors actually do, practice essential performance conversations, and build a shared language for leadership that supports trust, accountability, and results. Key focus areas include:

• Clarifying the true role and responsibilities of the Supervisor;

• Applying a clear, practical coaching model for everyday leadership;

• Understanding and adapting leadership styles to different situations;

• Gaining insight through leadership and coaching self-assessments; and

• Strategies to build trust, accountability, alignment, and a performance culture.

Participants will leave with greater confidence in their supervisory role, practical tools they can apply immediately, and a clear framework for leading people and teams effectively.

Effective Communication for Supervisors 

Supervisors of all levels within an organization need to be able to communicate effectively with employees, colleagues, and upper management. By improving communication skills, Supervisors can improve the flow of information, enhance teamwork, promote accountability, reduce errors, ramp up productivity, and provide greater consistency with fewer errors. Ultimately, effective communication improves the bottom line and facilitates growth.

Effective Communication for Supervisors workshop helps supervisors build strong communication skills and helps them promote the development of these skills among their employees. Participants will:

• Understand the benefits of effective workplace communication;
• Learn effective communication techniques – both verbal and non-verbal;
• Explore the effect of body language on relationships and trust;
• Recognize obstacles to effective communication;
• How to deal with Challenging Personalities; and
• Apply effective communication for difficult conversations.

Resolving Conflicts & Difficult Situations

Challenging situations are a fact of life in any workplace. These situations arise for a variety of reasons, including our own or other people’s behaviours, conflicts of interest, personality clashes, errors, and a variety of unexpected circumstances. If managed well, they can have a powerful and positive effect. But if managed poorly or ignored, they can be disastrous for business as conflicts negatively affect staff morale, efficiency, and commitment.  In this highly interactive workshop geared specifically for Supervisors, participants will learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect and participate in active role-playing to hone their skills.

In this highly interactive workshop geared specifically for Supervisors, participants will learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect and participate in active role-playing to hone their skills. During the workshop, participants will explore:

• The Opportunity of Conflict;
• Elements of effective communication during a conflict;
• ‘Response-ability’, or your ability to respond;
• Effective strategies for different circumstances;
• Breakthrough communication, the ‘Trust Effect’ and gaining resolution;
• Courageous Conversations; and
• Applying different strategies to handle difficult situations.

Decision Making, Critical Thinking & Creativity 

Supervisors with critical thinking skills can understand the logical connections between ideas, identify inconsistencies or mistakes in reasoning, and make effective decisions. Leaders who can develop these skills can also guide their people in creative problem-solving, thereby improving productivity and realizing potential opportunities for sales, service and organizational growth. 

People and organizations that understand and use critical and creative thinking methods can deal with complex situations, make better and faster decisions, create a more collaborative team environment, plan, manage and implement solutions more thoroughly and effectively, and generate innovative ideas to effectively manage costs and grow the business.

Participants in this workshop will sharpen their ability to unpack problems and opportunities and make well-informed decisions using their own real-world challenges.

This workshop will help participants:

• Explore concepts and skills for critical thinking and solution-oriented problem solving;
• Fine-tune team decision-making to multiply potential options;
• Use proven frameworks to customize their situational problem-solving approach;
• Coach their employees to bring them ideas, rather than problems;
• Increase their chances of success when offering recommendations; and
• Promote a culture focused on innovation and growth.

Continuing Education courses

Course registration is on a first-come, first-served basis. If the class is full, please request to be added to the waitlist. 

Please note: We reserve the right to cancel any workshop if we receive insufficient registration.