TEMPORARY REFUND POLICY FOR NEW WINTER 2021 STUDENTS
*If you are not a new Winter 2021 student, please skip to the regular refund policy below.
Douglas College International is committed to serving its students at home and abroad. Due to the current closures of Visa Application Centres around the world, and the ongoing study permit processing delays, Douglas College International has implemented a temporary refund policy for new international students registered for the January (Winter) 2021 semester.
The standard refund policy applies, except for point “c”, which has been updated here:
c. Students who withdraw due to Study Permit refusal, will receive a full refund (less a $250.00 CAD administration fee), as long as the Study Permit Refusal letter from Immigration, Refugees, Citizenship Canada (IRCC) is dated March 15th, 2021 or earlier. No refund will be granted for withdrawals initiated after this date.
- Proof of study permit refusal, along with student’s full name and Douglas student ID number must be submitted with the request (please email: firstname.lastname@example.org).
- Any expenses which may incur as a result of beginning your classes before being approved for a study permit, such as the purchase of textbooks, and any other expenses not included in tuition and college fees, will not be reimbursed.
What does this mean for new Winter 2021 students?
Instead of deferring to a subsequent semester, thus delaying your start date, you can begin your studies online from your home country as long as you’ve applied for your study permit or have received an Approval in Principle (AIP).
All new Winter 2021 students will have been sent a link (to their email account) with details on how to consent to this new policy.
If you are a new Winter 2021 student, and have not yet received that email, please contact us with your full name and student ID number at email@example.com.
1. My study permit is not approved by December 16, 2020. Can I defer my studies if I don’t want to start without a study permit?
You can defer to the subsequent semester if you inform us in writing no later than 5 business days before the start of the Winter semester. Please email us at firstname.lastname@example.org with your full name and student ID number no later than December 16, 2020.
2. My study permit is not approved by December 16, 2020. Can I start the Winter semester online?
Yes, you may start the semester online from your home country as long as you understand and have consented to the policy outlined above (check your email for the survey link).
3. I started the Winter semester online without a study permit. My study permit application is still in progress by March 15, 2021.
You will be able to complete the Winter semester and keep the credits earned, but no refund will be issued. Please also be advised that IRCC policies often change, and eligibility to your Post Graduate Work Permit (PGWP) could be impacted if there is a gap in your studies. More information regarding the PGWP is located here.
4. My study permit has been refused on/before March 15, 2021. Can I continue studying?
You have an option to complete the Winter semester, apply for a full refund, or defer to the next semester (if you plan on re-applying for your study permit).
*Note: If you choose the option to defer to the next semester, there is no guarantee that you will receive the same course schedule and/or the same textbooks will be used. Textbook requirements are decided by individual instructors and may change from class to class, semester to semester.
5. My study permit has been refused on/before March 15, 2021. How do I request a refund?
Please send a copy of your study permit refusal letter, along with your full name and student ID number to email@example.com.
6. Can I continue to study online after I submit my request for refund?
No, you will not be able to continue your online study from the date your refund request has been received. You will be removed from your courses.
7. My study permit is refused after March 15. Can I continue to study online?
You can remain enrolled in your classes and complete the semester. You may re-apply for your study permit right away but be advised that eligibility to your Post Graduate Work Permit (PGWP) could be impacted if there is a gap in your studies.
8. Do I need to inform the College about my study permit approval before or during the Winter 2021 semester?
Please inform our office via email by sending your full name and student ID number at firstname.lastname@example.org.
9. Will eligibility for my Post Graduate Work Permit (PGWP) be affected?
You may be eligible for PGWP if your studies are online and you study from outside of Canada, under certain conditions, and specifically for new students beginning in January 2021. More information is located here and here.
2020-2021 REFUND AND DEFERRAL POLICY FOR FIRST SEMESTER INTERNATIONAL STUDENTS
New first-semester international students are required to pay for a minimum of 12 credits at the time of acceptance. Tuition and fees for the first 12 credits of study at Douglas College are non-refundable, subject to the conditions and exceptions listed below.
1. If you withdraw completely a minimum of five business days (Monday to Friday, excluding public holidays and College closures) prior to the first day of a semester, you will receive a 50% refund of tuition fees.
Notification of withdrawal must be submitted in writing (letter or fax) to Douglas College International and must be received by Douglas College by the stated deadline.
2. If you withdraw completely less than five business days (Monday to Friday, excluding public holidays and College closures) prior to the first day of a semester or after the start of a semester, you will receive no refund.
3. If you withdraw completely due to exceptional circumstances (e.g. failure to obtain a Study Permit), you may submit a petition to the Registrar's Office for consideration of a full refund (less a $250 administrative fee). You will be required to provide documentation to support your claim. You should contact Douglas College International for assistance in this matter.
4. If you withdraw from some, but not all, courses either prior to the start of a semester or after the start of the semester, you will receive no refund, as the tuition fees for the first 12 credits are non-refundable and non-transferable.
Payments can be made on-line by following the Credit Card Payment links on the Account Summary and Account Summary by Term pages.
Although partial payments can be made over the web, payment in full is due according to Fee Payment Deadlines for international students.
5. Submission of fraudulent documents, making false claims during the admissions process, or failure to receive a Study Permit due to fraud/alleged fraud/dishonesty will result in complete forfeiture of the admissions deposit.
6. Students registered in at least nine (9) credits, but less than twelve (12) credits before the first day of the semester will have the balance of their deposit moved to the next semester of study, up to two (2) semesters. Changes made on or after the first day of the semester are subject to the general Fee refunds and penalty rules with the exception that non-refundable portions of the deposit will be moved, as above, instead of refunded.
7. Deferral Policy: If a student is unable to start the semester due to a delay in receiving a Study Permit or an exceptional circumstance, a student may apply to defer to a future semester on a one-time only basis, excluding situations outlined in section 5. The Deferral Request must be submitted to Douglas College International a minimum of 5 business days (Monday to Friday, excluding public holidays/College closures) prior to the first day of the semester in PDF format along with the following documentation:
1) Completed and signed Deferral Request Form (contact Douglas International to obtain this form);
2) Copy of Study Permit Rejection Letter or other relevant supporting documentation.
8. Tuition Fees and dates are subject to change without notice. Students are responsible for checking with the College of any changes close to the start of classes or upon arrival to Canada.
9. To initiate a withdrawal or Refund Request, the student or their authorized agent must contact Douglas College International’s Admissions (email@example.com) or an international office admissions specialist. Additional paperwork or supporting documents may be required at that time.
10. All decisions on refund requests are final.