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Public Courses

Skill Development for Supervisors – Winter 2020

Be the leader you were meant to be!!

Location: Chances Casino, Boardroom - 22710 Lougheed Hwy, Maple Ridge, B.C.
Cost: $199 each or entire series of 4 for $625
Time: Doors open at 9:00 a.m. - Session:  9:15 a.m. – 1:15 p.m.
Dates: January 21, 28, February 4 & 11, 2020

  1. Essential Skills: The Role of Management, Leadership and Coaching 
    (January 21, 2020 - CRN 11168)
  2. Resolving Conflicts and Difficult Situations
    (January 28, 2020 - CRN 11169)
  3. Decision Making, Critical Thinking and Creativity
    (February 4, 2020 - CRN 11171)
  4. Performance Management
    (February 11, 2020 - CRN 11170)

Save $$$ 

Register for all 4 sessions

 and SAVE 20%

1. Essential Skills: The Role Of Management, Leadership and Coaching
(4 Hours) January 21, 2020

Many Supervisors in the workplace today have never received any formal supervisory training for their role. They may have been a great employee, which is usually the reason why they were promoted, but moving from managing yourself to supervising other people can be an incredible leap. This workshop is designed for both new and experienced Supervisors who wish to move beyond basic management skills and develop strong abilities to better lead their teams and shape their corporate culture. This workshop links theory to practice with hands-on, action-based essential skills focused on:

  • Differentiation of roles;
  • Developing consistent attitudes with flexible strategies;
  • The policy paradigm;
  • A CLEAR coaching model;
  • Leadership and Coaching Self-Assessment; and
  • The language of leadership

REGISTER NOW by calling:  604.527.5472
Course Name: The Role of Management, Leadership and Coaching (Jan 21,2020)
Quote CRN #11168 (or request all 4 courses for discounted fee)

2. Resolving Conflicts and Difficult Situations 
(4 Hours) January 28, 2020

Challenging situations are a fact of life in any workplace. These situations arise for a variety of reasons including our own or other people’s behaviours, conflicts of interest, personality clashes, errors and a variety of unexpected circumstances. If managed well, they can have a powerful and positive effect. But if managed poorly, or ignored, they can be disastrous for business as conflicts negatively affect staff morale, efficiency and commitment.

In this highly interactive workshop geared specifically for Supervisors, participants will not only learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect, they will also participate in active role-playing to hone their skills. During the workshop, participants will explore:

  • The Opportunity of Conflict;
  • Elements of effective communication during conflict;
  • ‘Response-ability’, or your ability to respond;
  • Effective strategies for different circumstances;
  • Breakthrough communication, the ‘Trust Effect’ and gaining resolution;
  • Courageous Conversations; and
  • Applying different strategies to handle difficult situations.

REGISTER NOW by calling:  604.527.5472

Course Name: Resolving Conflicts and Difficult Situations (Jan 28, 2020)

Quote CRN #11169 (or request all 4 courses for discounted fee)

3. Decision Making, Critical Thinking and Creativity
(4 Hours) February 4, 2020 

Supervisors with critical thinking skills can understand the logical connections between ideas, identify inconsistencies or mistakes in reasoning, and make effective decisions. Leaders that can develop these skills can also guide their people in creative problem solving, thereby improving productivity, and realizing potential opportunities for sales, service and organizational growth. People and organizations that understand and use critical and creative thinking methods can deal with complex situations, make better and faster decisions, create a more collaborative team environment, plan, manage and implement solutions more thoroughly and effectively , and generate innovative ideas to effectively manage costs and grow the business.

Participants in this workshop will sharpen their ability to unpack problems and opportunities, and make well-informed decisions using their own real-world challenges. This workshop will help participants:

  • Explore concepts and skills for critical thinking and solution-oriented problem solving;
  • Fine-tune team decision making to multiply potential options;
  • Use proven frameworks to customize their situational problem-solving approach;
  • Coach their employees to bring them ideas, rather than problems;
  • Increase their chances of success when offering recommendations; and
  • Promote a culture focused on innovation and growth.

REGISTER NOW by calling:  604.527.5472

Course Name: Decision Making, Critical Thinking and Creativity (Feb 4, 2020)

Quote CRN #11171 (or request all 4 courses for discounted fee)

4. Performance Management
(4 Hours) February 11, 2020

Performance management is not a negative process… unless everyone thinks it is. Many employees and Supervisors believe that performance management is for ‘problem employees’, or when behaviour or work results are less than desirable. The HR Council of Canada defines performance management as “the process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization”. More than just an annual performance review, performance management is the continuous process of setting objectives, assessing progress, and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals. Performance management, as part of a holistic approach to employee development, can be quite a positive process for both employees and Supervisors.

This workshop will allow Supervisors to learn how to diagnose performance opportunities and the root-causes of performance problems, reinforce exemplary behaviour and work closely with their people to develop a mindset of accountability. Program participants will:

  • Explore techniques for planning, coaching and reviewing performance on an ongoing basis;
  • Gain clarity on mindset, ability and role challenges for employees;
  • Learn the art of providing constructive feedback;
  • Explore Motivation Theory and Goal Alignment;
  • Examine bench-marking strategies and setting realistic performance targets;
  • Learn how to deal with challenging performance;
  • Explore processes for performance discipline;
  • Learn strategies to ensure appropriate documentation; and
  • How to foster an environment of open communication and fairness.

REGISTER NOW by calling:  604.527.5472

Course Name: Performance Management (Feb 11, 2020)

Quote CRN #11170 (or request all 4 courses for discounted fee)

Continuing Education Courses:
Course registration is on a first come, first serve basis. If the class is full, please ask to be placed on the wait-list. 
Courses can be taken individually or as a package.  A discounted price is available for the complete 4 session series. 


In Person: Douglas College, New Westminster or Coquitlam (David Lam) Campus
Fax: 604.527.5696 
Phone: 604.527.5472
  • Payment can be made over the phone via Visa or MasterCard
  • Interac and Cheques are accepted at either of our registration locations.

Please note: We reserve the right to cancel any course due to insufficient registration.

For more information on available training programs or a free consultation contact:     

Debbie Palmer
T. 604-761-5902

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