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Public Courses

Skill Development for Supervisors – Spring 2020

In response to the evolving situation with COVID-19, and out of an abundance of caution, we have postponed all of our public workshops. Once it has been deemed appropriate to attend public gatherings again, we will restart our public training programs. We appreciate your patience and understanding during these extraordinary times. 

Location: Douglas College, New Westminster Campus – Room S4920
Cost: $199 per person per session.
Save: $625 for a package of 4 sessions
                         $940 for all 6 sessions
Time: 8:30 am – 12:30 pm
Dates: On Hold


  1. Essential Skills: The Role of Management, Leadership and Coaching 
    On Hold
  2. Making the Transition to Supervisor
    On Hold
  3. Creating a Culture of Excellence
    On Hold
  4. Effective Communication for Supervisors
    On Hold
  5. Resolving Conflicts and Difficult Situations 
    On Hold
  6. Decision Making, Critical Thinking and Creativity
    On Hold

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1.     Essential Skills: The Role of Management, Leadership and Coaching
This workshop is designed for both new and experienced Supervisors who wish to move beyond basic management skills and develop strong abilities to better lead their teams and shape their corporate culture.

2.     Making the Transition to Supervisor
Making the move from co-worker to Supervisor can be a tricky transition. This basic training for new Supervisors provides you with easy-to-apply tools needed to make a successful transition into your new role. The workshop includes practical basic management know-how to plan, organize, coach, motivate, delegate, and communicate to be an effective new Supervisor.

3.     Creating a Culture of Excellence
Most Supervisors (and employees) don’t begin their day with the intention of achieving average results. Instead of hard-driving, short-term performance programs, organizations today need to shift to a long-term game. By influencing the culture of the entire organization towards a mindset of excellence, Supervisors can set high standards, eliminate old habits and build organizational capacity focused on constant improvement.

4.     Effective Communication for Supervisors
Supervisors of all levels within an organization need to be able to communicate effectively with employees, colleagues, and upper management. By improving communication skills, Supervisors can improve the flow of information, enhance teamwork, promote accountability, reduce errors, ramp up productivity, and provide greater consistency with fewer errors. Ultimately, effective communication improves the bottom line and facilitates growth.

5.     Resolving Conflicts and Difficult Situations
In this highly interactive workshop geared specifically for Supervisors, participants will not only learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect, but they will also participate in active role-playing to hone their skills.

6.     Decision Making, Critical Thinking and Creativity
Supervisors with critical thinking skills can understand the logical connections between ideas, identify inconsistencies or mistakes in reasoning, and make effective decisions. Leaders that can develop these skills can also guide their people in creative problem solving, thereby improving productivity, and realizing potential opportunities for sales, service and organizational growth.

Continuing Education Courses:

Course registration is on a first-come, first-serve basis. If the class is full, please ask to be placed on the wait-list. 

Courses can be taken individually or as a package.  A discounted price is available for the complete 4 session series. 


In-Person: Douglas College, New Westminster or Coquitlam Campus
Fax: 604.527.5696 
Phone: 604.527.5472
  • Quote CRN number upon registration
  • Payment can be made over the phone via Visa or MasterCard
  • Interac and Cheques are accepted at either of our registration locations.

Please note: We reserve the right to cancel any course due to insufficient registration.

For more information on available training programs or a free consultation contact:   

Debbie Palmer
T. 604-761-5902

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