Public Courses

ESSENTIAL SKILLS FOR SUPERVISORS - Fall 2021

Be the leader you were meant to be!

The Role of Management, Leadership, and Coaching 

Many Supervisors in the workplace today have never received any formal supervisory training for their role. They may have been a great employee, which is usually the reason they were promoted, but moving from managing yourself to supervising other people can be an incredible leap. This workshop is designed for both new and experienced Supervisors who wish to move beyond basic management skills and develop strong abilities to better lead their teams and shape their corporate culture.

This workshop links theory to practice with hands-on, action-based essential skills focused on:

• Differentiation of roles;
• Developing consistent attitudes with flexible strategies;
• A CLEAR coaching model;
• Leadership Styles;
• Leadership and Coaching Self-Assessment; and
• The language of leadership.

Resolving Conflicts and Difficult Situations

Challenging situations are a fact of life in any workplace. These situations arise for a variety of reasons including our own or other people’s behaviours, conflicts of interest, personality clashes, errors, and a variety of unexpected circumstances. If managed well, they can have a powerful and positive effect. But if managed poorly, or ignored, they can be disastrous for business as conflicts negatively affect staff morale, efficiency, and commitment. In this highly interactive workshop geared specifically for Supervisors, participants will not only learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect, they will also participate in active role-playing to hone their skills.

In this highly interactive workshop geared specifically for Supervisors, participants will not only learn effective strategies to resolve conflicts and difficult situations with sensitivity and respect, but they will also participate in active role-playing to hone their skills. During the workshop, participants will explore:

• The Opportunity of Conflict;
• Elements of effective communication during a conflict;
• ‘Response-ability’, or your ability to respond;
• Effective strategies for different circumstances;
• Breakthrough communication, the ‘Trust Effect’ and gaining resolution;
• Courageous Conversations; and
• Applying different strategies to handle demanding situations.

Rethinking Leadership in a Post-Pandemic World

COVID-19 has changed what business leadership looks like, now and for the foreseeable future. And it’s important to understand that your pre-pandemic leadership style and strategies, that once worked well, may not be effective now. 

To be the type of leader that motivates, encourages, engages, and guides employees to feel empowered, innovative, excited, loyal, and productive during these times of continuous change, you will need to shift both your methods as well as your mindset. The ‘Rethinking Leadership in a Post-Pandemic World’ workshop will help you build the skills and strategies required to embrace the radical changes that have already happened, and the changes to come.  During the workshop, participants will explore:

• Leading through ‘the shift’
• Overcoming return-to-work anxieties
• Shaping team and organizational cultural changes
• Making sure everyone understands the ‘Why’
• Work-from-home productivity and autonomy monitoring
• Building Emotional Intelligence
• Inspiring Innovation

Making the Transition to Supervisor

Making the move from co-worker to Supervisor can be a tricky transition. Often, former co-workers don’t
want to treat you as their boss. They may want to continue treating you as one of the group out of habit
or because of existing relationships. Other emotions such as jealousy, fear, or frustration can fuel a lack
of respect, behavioural push back, and diminishing trust.
This basic training for new Supervisors provides you with easy-to-apply tools needed to make a
successful transition into your new role. The workshop includes practical basic management know-how
to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new
Supervisor. Topics include:

• Managing personal relationships;
• Combatting negativity and building trust;
• Their perception becomes your reality;
• It’s not a popularity contest, it’s about getting results;
• A Prioritization Model; and
• Productivity Tips.

Effective Communication for Supervisors

Supervisors of all levels within an organization need to be able to communicate effectively with employees,
colleagues, and upper management. By improving communication skills, Supervisors can improve the flow of
information, enhance teamwork, promote accountability, reduce errors, ramp up productivity, and provide
greater consistency with fewer errors. Ultimately, effective communication improves the bottom line and
facilitates growth.

Effective Communication for Supervisors workshop helps supervisors build strong communication skills and
helps them promote the development of these skills among their employees. Participants will:

• Understand the benefits of effective workplace communication;
• Learn effective communication techniques – both verbal and non-verbal;
• Explore the effect of body language on relationships and trust;
• Recognize obstacles to effective communication;
• How to deal with Challenging Personalities; and
• Apply effective communications for difficult conversations

In-Person Training:

Location: Room AOT 711, Anvil Centre, 777 Columbia Street, New Westminster, BC 
Cost: $249 each session or $599 includes all 3 sessions package
Time: 4 hours: 8:30 a.m. – 12:30 p.m.
Dates: September 15, 22, 29, 2021
Course: Essential Skills for Supervisors Fall 2021

1. The Role of Management, Leadership, and Coaching
   September 15, 2021 – CRN# 31174
    
2. Resolving Conflicts and Difficult Situations
   September 22, 2021 – CRN# 31175
    
3. Rethinking Leadership in a Post-Pandemic World
   September 29, 2021 – CRN# 31182

Online Training:

Location: Online Zoom
Cost: $199 each session or $699 for 4 session package
Time: 3 hours: 9:00 a.m. – 12:00 p.m.
Dates: September 28, October 5, 12, 19, 2021
Course: Essential Skills for Supervisors Fall 2021

1. The Role of Management, Leadership, and Coaching
   September 28, 2021 – CRN# 31189
    
2. Making the Transition to Supervisor
   October 5, 2021 - CRN# 31190
    
3. Effective Communication for Supervisors
   October 12, 2021 - CRN# 31191
    
4. Resolving Conflicts and Difficult Situations
   October 19, 2021 - CRN# 31192

Registration

Register by phone: 604.527.5472
Register by email: cereg@douglascollege.ca

Ask to register for Essential Skills for Supervisors and quote the CRN for each course.

Once you register, you will receive further information about the online payment method.

All participants receive a certificate of completion for each course taken.

Please note: We reserve the right to cancel any course due to insufficient registration.
 

Continuing Education Courses

Course registration is on a first-come, first-serve basis. If the class is full, please ask to be placed on the wait-list.