Organizational Management Skills

Faculty
Commerce & Business Administration
Department
Business
Course Code
BUSN 3310
Credits
3.00
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
35
Method Of Instruction
Lecture
Seminar
Typically Offered
To be determined
Campus
New Westminster
Online

Overview

Course Description
This course enables a student to develop necessary skills in preparation for a career in organizational management. By learning and practicing personal skills, interpersonal skills, and group skills, students can acquire critical management skills, including communications, motivation, delegation, managing conflict, gaining power and influence, problem solving, stress management, managing change and team building.
Course Content

1.     Introduction—the critical role of management skills in business.

 2.     Personal Skills:

  • Developing self awareness—cognitive style, attitude toward change, interpersonal orientation.
  • Managing stress—managing time, major elements of stress, managing stress, eliminating stressors, developing resiliency, stress reduction techniques.
  • Solving problems—creativity, innovation, rational problem solving, impediments to creative problem solving.

 3.     Interpersonal Skills:

  • Communicating—supportive communication, communication styles, coaching and counselling.
  • Applying communication skills—making oral and written presentations, conducting interviews.
  • Gaining power and influence—definition of power, gaining organizational power, transforming power into influence.
  • Motivating—diagnosing performance problems, enhancing the abilities of others, creating a motivating environment.
  • Managing conflict—diagnosing the sources of conflict, conflict response alternatives, resolving conflict.

 4.     Group Skills:

  • Empowering and Delegating—definition of empowerment, development of empowerment, delegating work.
  • Team building—definition of teamwork, stages of team development, conducting team meetings.
  • Managing Change—framework for leading positive change.
Methods Of Instruction
  • Lectures
  • Case studies—analysis and presentation, both written and oral
  • Experiential exercises
Means of Assessment
Assignment(s), reports(s) and/or case(s) 25-35%
Oral presentation or training seminar 10-20%
Self/Peer/Instructor Evaluation-Related Assignment(s)4    25-35%
Examination(s) and/or quizzes 20-40%
        100%

Notes:

1. At least 50% of the total coursework must be individual work.
2. To pass the course, students must achieve a cumulative grade of 50% in all non-group assessments as well as 50% overall in the course. In other words, students must have achieved at least 50% on their cumulative individual assessments in order to be eligible to earn marks from group work.
3. No single assessment (e.g., case study, exam, quiz, project, etc.) can be worth more than 30%.
4. To fulfill this requirement, students need to engage in self-evaluation, peer-evaluation and instructor-evaluation. Those components are not required to be in the same assignement(s). Examples could include: (a) self-reflection assignments, such as journals, (b) a 360-degree evaluation, (c) other assignments that require the students evaluating him/herself and/or being evaluated by others, or (d) a combination of these examples.

 

Learning Outcomes

The student will be able to:

  1. demonstrate an understanding of and apply such personal management skills as developing self awareness, managing stress and solving problems.
  2. demonstrate an understanding of and apply such interpersonal management skills as communication, both oral and written, gaining power and exerting influence, motivation, and managing conflict.
  3. demonstrate an understanding of and apply such group management skills as empowerment, delegation, managing change and team building.
  4. practice and integrate the above skills through using case studies and experiential exercises and activities, with an emphasis on interpersonal interaction.
Textbook Materials

Textbooks and Materials to be Purchased by Students

Whetten, David A. and Kim S. Cameron.  Developing Management Skills, Latest Ed., New York:  Harper Collins.

Requisites

Prerequisites

BUSN 1210 and [Any of the following: CMNS 1111, CMNS 1115, CMNS 1125, CMNS 1221, ENGL 1102, ENGL 1106, ENGL 1109, ENGL 1114, ENGL 1115, ENGL 1118, ENGL 1130, MARK 2150 or UT ENGL course as approved by instructor]

OR currently active in:

PDD Hospitality Management or
PBD Hospitality Services Management.

Corequisites

Courses listed here must be completed either prior to or simultaneously with this course:

  • No corequisite courses

Equivalencies

Courses listed here are equivalent to this course and cannot be taken for further credit:

  • No equivalency courses

Requisite for

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

Course Transfers

Institution Transfer Details Effective Dates
Acsenda School of Management (ASM) DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = ASM BADM 302 (3) 2010/09/01 to -
Acsenda School of Management (ASM) ASM GE 2XX (3); DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = ASM OB 3201 (3) 2006/01/01 to 2010/08/31
Acsenda School of Management (ASM) DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = ASM BADM 302 (3) 2010/09/01 to -
Capilano University (CAPU) CAPU BADM 106 (3) 2004/09/01 to -
Fairleigh Dickinson University (FDU) FDU MGMT 3361 (3) 2007/09/01 to -
Kwantlen Polytechnic University (KPU) KPU BUSI 2XXX (3) 2005/01/01 to -
Kwantlen Polytechnic University (KPU) KPU BUSI 2340 (3) 2004/09/01 to 2004/12/31
Langara College (LANG) LANG BUSM 2200 (3) 2004/09/01 to -
Okanagan College (OC) OC BUAD 2XX (3) 2010/09/01 to -
Simon Fraser University (SFU) SFU BUS 1XX (3); DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = SFU BUS 272 (3) & SFU BUS 1XX (3) 2004/09/01 to -
Simon Fraser University (SFU) DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = SFU BUS 272 (3) & SFU BUS 1XX (3) 2004/09/01 to -
Thompson Rivers University (TRU) TRU ORGB 2810 (3) 2014/09/01 to -
Thompson Rivers University (TRU) TRU BBUS 2720 (3) 2010/09/01 to 2014/08/31
Thompson Rivers University (TRU) TRU BBUS 272 (3) 2004/09/01 to 2010/08/31
University of British Columbia - Okanagan (UBCO) UBCO ARTS 2nd (3) 2005/05/01 to 2009/04/30
University of British Columbia - Okanagan (UBCO) UBCO ELEV 2nd (3) 2009/05/01 to -
University of British Columbia - Vancouver (UBCV) UBCV COMM 2nd (3), Exempt UBCV COMM 292. 2004/09/01 to 2004/12/31
University of British Columbia - Vancouver (UBCV) UBCV COMM 2nd (3), Precludes credit for UBCV COMM 292. 2005/01/01 to -
University of Northern BC (UNBC) UNBC COMM 2XX (3) 2004/09/01 to -
University of the Fraser Valley (UFV) UFV BUS 203 (3) 2005/01/01 to -
University of the Fraser Valley (UFV) UFV BUS 1XX (3) 2004/09/01 to 2004/12/31
University of Victoria (UVIC) UVIC COM 2XX (1.5); DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = UVIC COM 220 (1.5) & UVIC COM 2XX (1.5) 2005/01/01 to -
University of Victoria (UVIC) DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = UVIC COM 220 (1.5) & UVIC COM 2XX (1.5) 2007/09/01 to -
University of Victoria (UVIC) UVIC COM 2XX (1.5); DOUG BUSN 1210 (3) & DOUG BUSN 3310 (3) = UVIC COM 220 (1.5) & UVIC COM 2XX (1.5) 2004/09/01 to -

Course Offerings

Fall 2020

CRN
Days
Dates
Start Date
End Date
Instructor
Status
Location
32025
Thu
Heritage
Russell
Waitlist
Online
BUSN 3310 001 - This section is restricted to Business Management Diplomas, General Business Diploma, BBA Management, BBA Financial Services & Administration, PBD Finance, Accounting & Finance Post-Bac Diploma, PDD Hospitality Management, and PB Hospitality Services Management Diploma until Friday, August 14, 2020 at 9 am.

This course will include synchronous on-line activities. Students should plan to be available on-line at scheduled course times.
Max
Enrolled
Remaining
Waitlist
35
35
0
96
Days
Building
Room
Time
Thu
8:30
-
11:20
CRN
Days
Dates
Start Date
End Date
Instructor
Status
Location
34131
Tue
Brown
Neil
Waitlist
Online
BUSN 3310 002 - This section is restricted to Business Management Diplomas, General Business Diploma, BBA Management, BBA Financial Services & Administration, PBD Finance, Accounting & Finance Post-Bac Diploma, PDD Hospitality Management, and PB Hospitality Services Management Diploma until Friday, August 14, 2020 at 9 am.

This course will include synchronous on-line activities. Students should plan to be available on-line at scheduled course times.
Max
Enrolled
Remaining
Waitlist
35
35
0
96
Days
Building
Room
Time
Tue
12:30
-
15:20