Curriculum Guideline

Organizational Management Skills

Effective Date:
Course
Course Code
BUSN 3310
Descriptive
Organizational Management Skills
Department
Business
Faculty
Commerce & Business Administration
Credits
3.00
Start Date
End Term
202010
Discontinued
No
Is Active
No
PLAR
No
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
35
Contact Hours
Lecture: 1 Seminar: 3 Total: 4
Method Of Instruction
Lecture
Seminar
Methods Of Instruction
  • Lectures
  • Group case studies—analysis and presentation, both written and oral
  • Group experiential exercises
Course Description
This course enables a student to develop necessary skills in preparation for a career in organizational management. By learning and practicing personal skills, interpersonal skills, and group skills, students can acquire critical management skills, including communications, motivation, delegation, managing conflict, gaining power and influence, problem solving, stress management, managing change and team building.
Course Content

1.     Introduction—the critical role of management skills in business.

 2.     Personal Skills:

  • Developing self awareness—cognitive style, attitude toward change, interpersonal orientation.
  • Managing stress—managing time, major elements of stress, managing stress, eliminating stressors, developing resiliency, stress reduction techniques.
  • Solving problems—creativity, innovation, rational problem solving, impediments to creative problem solving.

 3.     Interpersonal Skills:

  • Communicating—supportive communication, communication styles, coaching and counselling.
  • Applying communication skills—making oral and written presentations, conducting interviews.
  • Gaining power and influence—definition of power, gaining organizational power, transforming power into influence.
  • Motivating—diagnosing performance problems, enhancing the abilities of others, creating a motivating environment.
  • Managing conflict—diagnosing the sources of conflict, conflict response alternatives, resolving conflict.

 4.     Group Skills:

  • Empowering and Delegating—definition of empowerment, development of empowerment, delegating work.
  • Team building—definition of teamwork, stages of team development, conducting team meetings.
  • Managing Change—framework for leading positive change.
Learning Outcomes

The student will be able to:

  1. demonstrate an understanding of and apply such personal management skills as developing self awareness, managing stress and solving problems.
  2. demonstrate an understanding of and apply such interpersonal management skills as communication, both oral and written, gaining power and exerting influence, motivation, and managing conflict.
  3. demonstrate an understanding of and apply such group management skills as empowerment, delegation, managing change and team building.
  4. practice and integrate the above skills through using case studies and experiential exercises and activities, with an emphasis on interpersonal interaction.
Means of Assessment
Reports (or case studies) 25%-35%
Oral presentation        10%
Self/Peer/Instructor Evaluation      15%-20%
Examination(s)* 35%-50%
        100%

* with no one examination worth more than 40%

Textbook Materials

Textbooks and Materials to be Purchased by Students

Whetten, David A. and Kim S. Cameron.  Developing Management Skills, Latest Ed., New York:  Harper Collins.

Prerequisites

BUSN 1210 OR currently active in the:
PDD Hospitality Management or
PBD Hospitality Services Management.

Which Prerequisite