Curriculum Guideline

Organizational Management Skills

Effective Date:
Course Code
BUSN 3310
Organizational Management Skills
Commerce & Business Administration
Start Date
End Term
Not Specified
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
Contact Hours
Lecture: 1 Seminar: 3 Total: 4
Method Of Instruction
Methods Of Instruction
  • Lectures
  • Case studies—analysis and presentation, both written and oral
  • Experiential exercises
Course Description
This course enables a student to develop necessary skills in preparation for a career in organizational management. By learning and practicing personal skills, interpersonal skills, and group skills, students can acquire critical management skills, including communications, motivation, delegation, managing conflict, gaining power and influence, problem solving, stress management, managing change and team building.
Course Content

1.     Introduction—the critical role of management skills in business.

 2.     Personal Skills:

  • Developing self awareness—cognitive style, attitude toward change, interpersonal orientation.
  • Managing stress—managing time, major elements of stress, managing stress, eliminating stressors, developing resiliency, stress reduction techniques.
  • Solving problems—creativity, innovation, rational problem solving, impediments to creative problem solving.

 3.     Interpersonal Skills:

  • Communicating—supportive communication, communication styles, coaching and counselling.
  • Applying communication skills—making oral and written presentations, conducting interviews.
  • Gaining power and influence—definition of power, gaining organizational power, transforming power into influence.
  • Motivating—diagnosing performance problems, enhancing the abilities of others, creating a motivating environment.
  • Managing conflict—diagnosing the sources of conflict, conflict response alternatives, resolving conflict.

 4.     Group Skills:

  • Empowering and Delegating—definition of empowerment, development of empowerment, delegating work.
  • Team building—definition of teamwork, stages of team development, conducting team meetings.
  • Managing Change—framework for leading positive change.
Learning Outcomes

The student will be able to:

  1. demonstrate an understanding of and apply such personal management skills as developing self awareness, managing stress and solving problems.
  2. demonstrate an understanding of and apply such interpersonal management skills as communication, both oral and written, gaining power and exerting influence, motivation, and managing conflict.
  3. demonstrate an understanding of and apply such group management skills as empowerment, delegation, managing change and team building.
  4. practice and integrate the above skills through using case studies and experiential exercises and activities, with an emphasis on interpersonal interaction.
Means of Assessment
Assignment(s), reports(s) and/or case(s) 25-35%
Oral presentation or training seminar 10-20%
Self/Peer/Instructor Evaluation-Related Assignment(s)4    25-35%
Examination(s) and/or quizzes 20-40%


1. At least 50% of the total coursework must be individual work.
2. To pass the course, students must achieve a cumulative grade of 50% in all non-group assessments as well as 50% overall in the course. In other words, students must have achieved at least 50% on their cumulative individual assessments in order to be eligible to earn marks from group work.
3. No single assessment (e.g., case study, exam, quiz, project, etc.) can be worth more than 30%.
4. To fulfill this requirement, students need to engage in self-evaluation, peer-evaluation and instructor-evaluation. Those components are not required to be in the same assignement(s). Examples could include: (a) self-reflection assignments, such as journals, (b) a 360-degree evaluation, (c) other assignments that require the students evaluating him/herself and/or being evaluated by others, or (d) a combination of these examples.


Textbook Materials

Textbooks and Materials to be Purchased by Students

Whetten, David A. and Kim S. Cameron.  Developing Management Skills, Latest Ed., New York:  Harper Collins.


BUSN 1210 and [Any of the following: CMNS 1111, CMNS 1115, CMNS 1125, CMNS 1221, ENGL 1102, ENGL 1106, ENGL 1109, ENGL 1114, ENGL 1115, ENGL 1118, ENGL 1130, MARK 2150 or UT ENGL course as approved by instructor]

OR currently active in:

PDD Hospitality Management or
PBD Hospitality Services Management.


Courses listed here must be completed either prior to or simultaneously with this course:

  • No corequisite courses

Courses listed here are equivalent to this course and cannot be taken for further credit:

  • No equivalency courses
Which Prerequisite