This course will introduce the student to the administrative skills specifically required to work in a medical office. The use of transcription equipment will be taught and applied. Therapeutic communication skills will be covered along with confidentiality and medical ethics. Professional behaviour will be reinforced throughout this course.
- The Medical Office Assistant Position
- job profile
- working conditions
- salaries, benefits and responsibilities
Medical Ethics and Canadian Law
- use transcription equipment
- transcribe medical information from recorded data using acceptable medical format for:
- referral letters
- consultation letters
- radiology reports
Reception, Public Relations and Professionalism
- medical ethics
- legal issues in medicine
- negligence / assault and battery
- procedures for the release of information
- MOA role
- patient's legal issues
Appointment Systems and Procedures
- working as a team member
- conflict resolution
- therapeutic communication
- absenteeism and its effect on the work place
Telephone Techniques and Procedures
- new patient versus established patient appointments
- appointment confirmations and cancellations
- factors disrupting appointment schedules
- hospital booking - surgery and ambulant care
- patients with special needs
- managing the phone lines
- procedures for emergency telephone situations/triage
- purchasing (petty cash account)
- procedures and controls for drugs, clinical and office supplies
- charting SOAP notes and patient registration
- x-ray, lab and other reports
- both public and private
- specific to elderly, chronic care, youth, and women
- support services for patients remaining in their home
- speed/accuracy drills and timings
Methods of Instruction
A combination of lectures, guided practices, assignments and workplace simulations will be used. Active learning is an integral part of this coures, and emphasis will be placed on a "hands-on" environment to allow students to work both independently and collaboratively to learn and apply procedures and tasks carried on in a medical office. Both learning activities and evaluations will be structured to stress problem solving, accuracy, and working within time constraints.
Student oral presentations may be included as an assignment at the discretion of the instructor; however, public speaking/presentation skills will not be assessed.
Means of Assessment
|Simulations and assignment(s)
|| 20 - 30%
||5 - 15%
|Employability skills (criterion based/assessed twice over semester)
|| 0 - 10%
The learner has reliably demonstrated the ability to:
- describe the employment entry-level positions in a medical setting;
- transcribe medical letters and/or reports using correct formatting;
- discuss medical ethics and the legal implications of confidentiality in a health care setting;
- identify the techniques used in maintaining an efficient, professional yet friendly office environment;
- maintain an appointment scheduling system (both internal and external);
- use appropriate telephone techniques specific to a medical environment;
- maintain and control office inventory;
- triage on-site and telephone emergencies;
- set up and maintain medical records filing systems;
- identify potential legal issues
- apply PIPA regulations within the office and when releasing information
- identify community resources, both private and government, available to the patient; and
- increase keyboarding speed.
OADM 1246 and OADM 1114 and OADM 1244 and (one of: 30 NWPM, OADM 1206, OADM 1303, OADM 1103)
Courses listed here must be completed either prior to or simultaneously with this course:
Courses listed here are equivalent to this course and cannot be taken for further credit:
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.