Medical Office Clinical Procedures II

Overview

Course description

Students will demonstrate, examine, and reflect on their technical skills performance in situations that simulate actual or possible medical workplace interactions. Students will analyze and discuss simulation outcomes to develop employability skills, with an emphasis on critical thinking and problem-solving. This is a hybrid course with full-time or part-time enrolment options.

Course content

Problem solving
Professional communication skills
Situational awareness
Decision making
Critical thinking
Supporting healthcare providers
Interview process including supporting documents

Learning activities

Learning activities are varied and chosen to align with course outcomes. Learning activities may include, but are not limited to, lecture, independent study, problem-based learning, software applications, hands-on experience, seminar, simulation, and role-playing.

Means of assessment

Assessment will be based on course outcomes and follow the Douglas College Evaluation Policy. An evaluation schedule is presented at the beginning of the course. This is a graded course. To graduate from the MOA program, students must earn a passing grade of 65% (C+) in this course.

Learning outcomes

Upon successful completion of the course, within their scope of practice, students will be able to:

Apply clinical office procedures related to typical interactions with patients and families;
Demonstrate situational awareness in the examination of scenarios in healthcare;
Analyze and reflect on the impact of chronic healthcare conditions on patients' overall well-being;
Apply conflict resolution skills, defuse a variety of challenging patient situations in a simulated medical setting;
Demonstrate production of medical documents from a variety of transcription files, incorporating accuracy and proofreading skills;
Demonstrate professional communication techniques when working in a simulated medical office or hospital setting;
Show problem-solving, critical thinking, and decision-making when performing the activities of a Medical Office Assistant (MOA) in a simulated medical office or hospital setting;
Demonstrate a practice interview for an MOA position, including an interview process that incorporates a cover letter, resume, and reference list relevant to a specific advertised position that aligns with the student’s professional interests and aptitude.

Textbook materials

Textbooks and materials are to be purchased by students. A list of required textbooks and materials is provided to students at the beginning of the semester.

Requisites

Prerequisites

A minimum grade of 65% (or C+) in

MOAD 1100
And
MOAD 1200 (or minimum grade of 60% or C in OADM 1151; or minimum grade of MAS in OADM 1206 and 60% or C in OADM 1244)
And
MOAD 1300 (or minimum grade of 60% or C in OADM 1246)
And
MOAD 1400 (or minimum grade of 60% or C in OADM 1114)
And
MOAD 1500 (or minimum grade of 60% or C in OADM 1325)

Corequisites

MOAD 2300

Equivalencies

None

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

May 2025 (Current)

Course Transfers to Other Institutions

Below are current transfer agreements from Douglas College to other institutions for the current course guidelines only. For a full list of transfer details and archived courses, please see the BC Transfer Guide.

Institution	Transfer details for MOAD 2500
There are no applicable transfer credits for this course.