Medical Administrative Procedures

Health Sciences
Health Information Management
Course Code
OADM 1151
Semester Length
15 Weeks
Max Class Size
Method(s) Of Instruction
Course Designation
Industry Designation
Typically Offered


Course Description
This course will introduce the student to the administrative skills specifically required to work in a medical office. The use of transcription equipment will be taught and applied. Therapeutic communication skills will be covered along with confidentiality and medical ethics. Professional behaviour will be reinforced throughout this course.
Course Content
  1. The Medical Office Assistant Position
  •   job profile
  •   professionalism 
  •   working conditions
  •   salaries, benefits and responsibilities
  •  Transcription
    •   use transcription equipment
    •   transcribe medical information from recorded data using acceptable medical format for:
    •   referral letters
    •   consultation letters
    •   radiology reports
  •  Medical Ethics and Canadian Law
    •   medical ethics
    •   legal issues in medicine
    •   negligence / assault and battery 
    •   consent
    •   procedures for the release of information
    •   MOA role
    •   confidentiality
    •   patient's legal issues
  • Reception, Public Relations and Professionalism
    •   image
    •   attitude
    •   working as a team member
    •   conflict resolution
    •   therapeutic communication 
    •   absenteeism and its effect on the work place
  • Appointment Systems and Procedures
    •   new patient versus established patient appointments
    •   appointment confirmations and cancellations
    •   factors disrupting appointment schedules
    •   referrals
    •   hospital booking - surgery and ambulant care 
    •   patients with special needs 
  • Telephone Techniques and Procedures
    •   managing the phone lines
    •   procedures for emergency telephone situations/triage
  • Inventory Control
    •   purchasing (petty cash account)
    •   procedures and controls for drugs, clinical and office supplies
    •   storage
  • Patient Records
    •   charting SOAP notes and patient registration
    •   x-ray, lab and other reports
    •   retention
  • Community Resources
    •   both public and private
    •   specific to elderly, chronic care, youth, and women
    •   support services for patients remaining in their home
  • Keyboarding
    • speed/accuracy drills and timings
    Learning Activities

    A combination of lectures, guided practices, assignments and workplace simulations will be used. Active learning is an integral part of this coures, and emphasis will be placed on a "hands-on" environment to allow students to work both independently and collaboratively to learn and apply procedures and tasks carried on in a medical office. Both learning activities and evaluations will be structured to stress problem solving, accuracy, and working within time constraints.

    Student oral presentations may be included as an assignment at the discretion of the instructor; however, public speaking/presentation skills will not be assessed.

    Means of Assessment
    Simulations and assignment(s)  20 - 30%
    Transcription 5 - 15%
    Quizzes  10%
    Keyboarding 5%
    Midterm  25%
    Final Exam  25%
    Employability skills  (criterion based/assessed twice over semester)        0 - 10%
    Total 100%

    Students may conduct research as part of their coursework in this class. Instructors for the course are responsible for ensuring that student research projects comply with College policies on ethical conduct for research involving humans, which can require obtaining Informed Consent from participants and getting the approval of the Douglas College Research Ethics Board prior to conducting the research.

    Learning Outcomes
    The learner has reliably demonstrated the ability to:
    1. describe the employment entry-level positions in a medical setting;
    2. transcribe medical letters and/or reports using correct formatting;
    3. discuss medical ethics and the legal implications of confidentiality in a health care setting;
    4. identify the techniques used in maintaining an efficient, professional yet friendly office environment;
    5. maintain an appointment scheduling system (both internal and external);
    6. use appropriate telephone techniques specific to a medical environment;
    7. maintain and control office inventory;
    8. triage on-site and telephone emergencies;
    9. set up and maintain medical records filing systems;
    10. identify potential legal issues
    11. apply PIPA regulations within the office and when releasing information
    12. identify community resources, both private and government, available to the patient; and
    13. increase keyboarding speed.


    Textbook Materials

    Textbooks and Materials to be Purchased by Students

    Medical Administrative Procedures in British Columbia, Latest Edition, Douglas College

    Keyboarding software as used in OADM 1206.


    and/or other textbooks as approved by department



    Course Guidelines

    Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

    Course Transfers

    These are for current course guidelines only. For a full list of archived courses please see

    Institution Transfer Details for OADM 1151
    There are no applicable transfer credits for this course.

    Course Offerings

    Summer 2023