Understanding and Managing Interpersonal Conflict

Knowledge:

By the end of the course, the successful student will be able to:

1. explain the nature of interpersonal conflict
2. identify common sources of interpersonal conflict
3. describe some common approaches to interpersonal conflict
4. articulate goals of various responses, approaches and strategies employed to manage interpersonal conflict.

Skills:

By the end of the course, the successful student will be able to:

1. use basic theory, models and concepts to discuss the nature and effects of interpersonal conflict
2. demonstrate foundational skills for communicating effectively in interpersonal conflict
3. select an interpersonal conflict strategy that is appropriate to the context
4. apply interpersonal conflict management skills in a variety of settings
5. articulate a personal mission statement related to interpersonal conflict management.

Attitudes:

By the end of the course, the successful student will be able to:

1. assess the positive effects of interpersonal conflict
2. articulate the benefits of interpersonal conflict management skills
3. discern the impact of defensiveness in interpersonal conflict situations
4. reflect on the role of their interpersonal conflict style and its effects
5. appreciate the importance of incorporating the perspectives of others as a fundamental ingredient in interpersonal conflict management.