Understanding and Managing Interpersonal Conflict

Faculty
Language, Literature & Performing Arts
Department
Communications
Course Code
CMNS 2316
Credits
3.00
Semester Length
15
Max Class Size
20
Method Of Instruction
Lecture
Seminar
Typically Offered
To be determined
Campus
Online

Overview

Course Description
This face-to-face course presents foundational knowledge and skills needed to understand and manage interpersonal conflict. Through focused interaction, students will consider selected theory, fundamental skills and basic attributes required to effectively analyze and engage with interpersonal conflict in a variety of settings.
Course Content
  1. What is Interpersonal Conflict?
    1. definitions and terminology
    2. sources of interpersonal conflict
    3. basic assumptions about the nature of interpersonal conflict
    4. factors influencing the development of interpersonal conflict
      • personal style
      • communication climate
      • gender
      • cultural differences
      • technology
  2. What are Some Benefits of Enhancing Interpersonal Conflict Management Skills?
    1. physical benefits
    2. emotional benefits
    3. relational benefits
    4. intellectual benefits
  3. What is Some Fundamental Background Knowledge in Conflict Studies?
    1. theoretical perspectives
      • intrapersonal and relational theories of conflict
      • models for dealing effectively with conflict
    2. roles of perception, attitudes and emotion
    3. approaches to interpersonal conflict management
      • avoidance
      • aggression
      • passive-aggressive behaviour
      • assertiveness
      • compromise
    4. introduction to interest-based problem solving
    5. introduction to power dynamics in conflict settings
  4. How do I, as an Individual, Approach Conflict?
    1. importance of self-awareness
    2. importance of critical self-evaluation
    3. role of similarities and differences in parties' conflict styles
  5. What are Some Foundational Skills for Communicating in Interpersonal Conflict?
    1. intrapersonal and self-regulating skills
    2. the core conditions
    3. attending, observing and listening
    4. paraphrasing, summarizing and empathic responding
    5. asking facilitative questions
    6. language skills
      • using the language of responsibility
      • using collaborative language
    7. perceptual-attitudinal skills
      • DIE model

 

Methods Of Instruction

This course is highly interactive. Working individually or in small groups, students will engage in the discourse, analysis and interpretation of basic interpersonal communication and conflict management skills.   A discussion-based teaching model is used with the expectation that students will actively prepare for, participate in and extract meaning from case studies, simulations and role plays. Student activities may be videotaped for the purposes of informed self-evaluation.

Means of Assessment

Student work will be assessed using a variety of methods such as those listed below.

Interpersonal conflict study (3 components)

35%
   
Group-based conflict management skills demonstration project 30%
Case study report: Application of course concepts 20%
Attendance, participation and professional conduct 15%
  100%
Learning Outcomes

Knowledge:

By the end of the course, the successful student will be able to:

  1. explain the nature of interpersonal conflict
  2. identify common sources of interpersonal conflict
  3. describe some common approaches to interpersonal conflict
  4. articulate goals of various responses, approaches and strategies employed to manage interpersonal conflict.

Skills:

By the end of the course, the successful student will be able to:

  1. use basic theory, models and concepts to discuss the nature and effects of interpersonal conflict
  2. demonstrate foundational skills for communicating effectively in interpersonal conflict
  3. select an interpersonal conflict strategy that is appropriate to the context
  4. apply interpersonal conflict management skills in a variety of settings
  5. articulate a personal mission statement related to interpersonal conflict management.

Attitudes:

By the end of the course, the successful student will be able to:

  1. assess the positive effects of interpersonal conflict
  2. articulate the benefits of interpersonal conflict management skills
  3. discern the impact of defensiveness in interpersonal conflict situations
  4. reflect on the role of their interpersonal conflict style and its effects
  5. appreciate the importance of incorporating the perspectives of others as a fundamental ingredient in interpersonal conflict management.
Textbook Materials

A course textbook, in current edition, such as one of the following, will be selected.  Wherever possible a Canadian edition will be chosen.

  • Cahn, D. and Abigail, R. Managing conflict through communication. New Jersey: Pearson.
  • Wilmot, W.W. and Hocker, J.L. Interpersonal conflict. NY: McGraw-Hill Higher Education.

Requisites

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

Course Transfers

Institution Transfer Details Effective Dates
Alexander College (ALEX) ALEX SOSC 2XX (3) 2016/09/01 to -
Athabasca University (AU) AU COMM 2XX (3) 2016/09/01 to -
College of the Rockies (COTR) No credit 2016/09/01 to -
Kwantlen Polytechnic University (KPU) No credit 2016/09/01 to -
North Island College (NIC) NIC SSW 203 (3) 2016/09/01 to -
Northern Lights College (NLC) NLC MGMT 1XX (3) 2016/09/01 to -
Simon Fraser University (SFU) SFU CMNS 2XX (3) 2016/09/01 to -
Trinity Western University (TWU) TWU MCOM 2XX (3) 2016/09/01 to -
University Canada West (UCW) UCW COMM 2XX (3) 2016/09/01 to -
University of British Columbia - Vancouver (UBCV) UBCV ELEV 1st (3) 2016/09/01 to -
University of Northern BC (UNBC) No credit 2016/09/01 to -
University of Victoria (UVIC) UVIC SOSC 1XX (1.5) 2016/09/01 to -
Vancouver Island University (VIU) VIU SSCI 2nd (3) 2016/09/01 to -

Course Offerings

Fall 2020

CRN
Days
Dates
Start Date
End Date
Instructor
Status
Location
36515
Wed
08-Sep-2020
- 07-Dec-2020
08-Sep-2020
07-Dec-2020
Hershorn
Robert
Waitlist
Online
This course will include synchronous on-line activities. Students should plan to be available on-line at scheduled course times.
Max
Enrolled
Remaining
Waitlist
20
21
-1
2
Days
Building
Room
Time
Wed
18:30 - 21:20
CRN
Days
Dates
Start Date
End Date
Instructor
Status
Location
36516
Wed
08-Sep-2020
- 07-Dec-2020
08-Sep-2020
07-Dec-2020
Neiman
Terry
Waitlist
Online
This course will include synchronous on-line activities. Students should plan to be available on-line at scheduled course times.
Max
Enrolled
Remaining
Waitlist
20
22
-2
3
Days
Building
Room
Time
Wed
18:30 - 21:20