Customer Service and Cashier Training (Certificate)

Learning Format
Admission Type
Limited Enrolment


Learn the skills required for customer service, hospitality, merchandising and cashiering with the Customer Service and Cashier Training Certificate program. This 14-week training program is designed to assist you if you have had barriers to employment.

You’ll learn through customer service and cashier training courses classroom, lab, and work experience components, and receive cashier training in customer service, cashiering, communication and teamwork skills. You’ll also learn employability skills and job search techniques, and have the opportunity to obtain cashier certificates in POS Cashiering, WHMIS, and Superhost. Gain real world experience through a community practicum in the customer-service or retail field and graduate with job-ready skills. 

International students are not currently eligible for this program. For more information, contact Douglas College International.

Program Requirements

Curriculum Framework

Graduation Requirements:

  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College

Course Requirements:

Course Number Course Title Credits

CSCT 0100

Assessment and Intake


CSCT 0110

Introduction to Employability Skills


CSCT 0120

Customer Service Basics


CSCT 0130

Cashiering Application


CSCT 0140

Job Search Skills and Maintenance


CSCT 0150

Community Practicum


Total Credits



Admissions Requirements

A preliminary interview with the instructor is required for acceptance into the program.


You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. 

Only programs approved for student loan funding are listed on the Program Cost page. For all other programs, refer to the Tuition Fee page.

Career Pathways

The Customer Service and Cashier Training Program covers all the required skills to prepare students for employment in various positions within the realm of customer service / hospitality, merchandising, and cashiering.

Program Guidelines

Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.