Program

Customer Service and Cashier Training (Certificate)

Faculty
Applied Community Studies
Department
Vocational Education and Skills Training
Credits
15.00
Length of program
One semester
Credential type
Certificate
Campus
Coquitlam
Learning format
Full-time
Admission type
Limited Enrolment
Offered
Fall
Winter

Overview

Learn essential skills for customer service, retail, cashiering and hospitality with the Certificate in Customer Service and Cashier Training. Designed to assist you if you have had barriers to employment as an adult through various industries, including customer service, cashiering, retail merchandising, hospitality and tourism, this program will guide you through the customer service and cashier training process through classroom, lab and work experience components.

You’ll receive training in customer service, point of sale cashiering and counting, retail merchandising, communication and teamwork skills. You’ll also develop employability and job search skills and interview techniques. Gain real-world experience through a community practicum in the customer service or retail field and graduate with job-ready skills. 

Paid education

As part of the StudentAidBC’s Adult Upgrading Grant, you may be eligible for funding to help with tuition fees, supplies and transportation. During the intake process, the program’s faculty will provide you with information on funding. For more details, contact the program coordinator at lomigorics@douglascollege.ca.

International students are not currently eligible for this program. For more information, contact Douglas College International.

 

Admissions Requirements

A preliminary interview with the instructor is required for acceptance into the program.

Cost

Calculate your tuition and see the approximate cost of taking your program at Douglas College with the tuition & fee estimator. See costs broken down into categories including tuition fees, textbooks, student activity fees, U-Pass and more. 

For more information, refer to the tuition fee charts. 

Program Requirements

Curriculum framework

Graduation Requirements For Students Completing By Summer 2023:

  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College
  • Time limit to complete program graduation requirements: four (4) years
Graduation Requirements For Students Completing After Summer 2023:
  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College
  • Graduate in Good Academic Standing (See Academic Performance Policy)
  • Time limit to complete program graduation requirements: four (4) years

Course Requirements:

Course Number Course Title Credits

CSCT 0100

Assessment and Intake

0.00

CSCT 0110

Introduction to Employability Skills

3.00

CSCT 0120

Customer Service Basics

3.00

CSCT 0130

Cashiering Application

3.00

CSCT 0140

Job Search Skills and Maintenance

3.00

CSCT 0150

Community Practicum

3.00

Total Credits

 

15.00

Program Guidelines

Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.

(Current)

Career Pathways

The Customer Service and Cashier Training Program prepares students for employment in various positions for the following fields:

  • Customer Service
  • Retail
  • Cashiering
  • Hospitality