Program

Customer Service and Cashier Training (Certificate)

Faculty
Applied Community Studies
Department
Vocational Education and Skills Training
Credits
15.00
Length of Program
One semester
Credential Type
Certificate
Campus
Coquitlam
Learning Format
Full-time
Admission Type
Limited Enrolment
Offered
Fall
Winter

Overview

Learn the skills required for customer service, hospitality, merchandising and cashiering with the Customer Service and Cashier Training Certificate program. This 14-week training program is designed to assist you if you have had barriers to employment.

You’ll learn through customer service and cashier training courses classroom, lab, and work experience components, and receive cashier training in customer service, cashiering, communication and teamwork skills. You’ll also learn employability skills and job search techniques, and have the opportunity to obtain cashier certificates in POS Cashiering, WHMIS, and Superhost. Gain real world experience through a community practicum in the customer-service or retail field and graduate with job-ready skills. 

International students are not currently eligible for this program. For more information, contact Douglas College International.

Admissions Requirements

A preliminary interview with the instructor is required for acceptance into the program.

Cost

You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. 

Only programs approved for student loan funding are listed on the Program Cost page. For all other programs, refer to the Tuition Fee page.

Program Requirements

Curriculum Framework

Graduation Requirements For Students Completing By Summer 2023:

  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College
  • Time limit to complete program graduation requirements: four (4) years
Graduation Requirements For Students Completing After Summer 2023:
  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College
  • Graduate in Good Academic Standing (See Academic Performance Policy)
  • Time limit to complete program graduation requirements: four (4) years

Course Requirements:

Course Number Course Title Credits

CSCT 0100

Assessment and Intake

0.00

CSCT 0110

Introduction to Employability Skills

3.00

CSCT 0120

Customer Service Basics

3.00

CSCT 0130

Cashiering Application

3.00

CSCT 0140

Job Search Skills and Maintenance

3.00

CSCT 0150

Community Practicum

3.00

Total Credits

 

15.00

Program Guidelines

Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.

(Current)

Career Pathways

The Customer Service and Cashier Training Program prepares students for employment in various positions in customer service/hospitality, merchandising and cashiering.