This course provides a broad overview of the economic, environmental and social impacts of tourism. Topics include: linkages between tourism and hospitality; size, scope and infrastructure of the tourism industry; career opportunities; and the role of management in the tourism industry. The course also introduces the student to the central themes of organizations, including organizational structures, communication models and behaviour and how they relate to specific areas such as marketing, production and finance.
- Understanding the Tourism Industry
- the impact of tourism as a worldwide economic, environmental, cultural and social force.
- the impact of tourism on the economy at the local, provincial and global level.
- tourism functions at the local, provincial and national levels.
- the relationship between tourism and hospitality
- trends in the tourism and hospitality industry
- Business Operation in a Hospitality Environment
- the foundations of business
- societal issues and business
- forms of business ownership
- small business entrepreneurship and franchising
- unique aspects of the hospitality business
- Organization and Management of the Hospitality Business
- introduction to management
- the role of organizations
- professional and government organizations that impact on the hospitality industry.
- Business Management in the Hospitality Industry
- marketing basics as applied to the hospitality industry
- the role of accounting and management information systems
- effective human resource management and its importance in hospitality operations
- Organizational Behaviour
- organizational structures and behaviour within these structures
- organizational communications models
- The key factors in promoting organizational effectiveness.
- Other Tourism Businesses
- Introduction to other tourism businesses including casinos, clubs and cruise ships
- Unique management challenges presented by these and all other sectors of the tourism industry
- The interrelationship between all businesses operating within the tourism sector
- Career opportunities in the tourism industry
Methods of Instruction
Lectures, seminars and/or case discussions.
Means of Assessment
|| 10% - 20%
|| 10% - 20%
|| 20% - 30%
STUDENTS MUST COMPLETE ALL COMPONENTS OF THE COURSE TO OBTAIN CREDIT FOR THE COURSE.
- Examine the Canadian business system and its environment with respect to tourism operations, including the forms of business ownership and societal issues;
- Describe the characteristics of the tourism industry from a management perspective including the models for studying tourism and the travel motivators which directly impact the business;
- Discuss the interrelationship of the eight sectors of the tourism industry and the interrelationship of the industry sectors;
- Identify issues and trends in the tourism industry and discuss how they effect the management of a hospitality oriented business;
- Analyze the role of managers in the tourism industry and their importance to the effective operation of a hospitality business;
- Relate the four functional areas of business (production, marketing, finance and personnel) as each relates to the hospitality industry -- focusing on the major responsibilities of the hospitality manager;
- Discuss the structure and function of human behaviour within organizations in general and tourism oriented organizations in particular;
- Articulate the principles of effective communication, motivation, team building, coaching, conflict management and change management especially as applied to the successful operation of a service oriented business;
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.