Course

Managing Project Communications, Stakeholders and Human Resources

Faculty
Commerce & Business Administration
Department
Business
Course Code
BUSN 3610
Credits
3.00
Semester Length
15 weeks
Max Class Size
35
Method(s) Of Instruction
Lecture
Seminar
Course Designation
None
Industry Designation
CAPM
Typically Offered
To be determined

Overview

Course Description
This course focuses on managing the project team by communicating effectively with internal and external stakeholders. It will discuss areas related to human resource management and stakeholder management. Various planning and communication tools and techniques will be examined: such as resource histograms, responsibility assignment matrix charts and staffing plans. Using a combination of theoretical principles and applied cases and exercises, students will learn to integrate communication, human resource and stakeholder management considerations into the overall project management framework.
Course Content
  1. Planning for human resource management: identify and document project roles and responsibilities, and create a project organization chart.
  2. Tools and techniques used to document team member roles, including RACI chart, organization charts, and other tools.
  3. Assembling the project team: obtain the required skills based on project requirements.
  4. Developing the project team: measure and improve team members’ skills and team member interactions to ensure a healthy working environment.
  5. Managing the project team: manage the performance of team members, leadership, constructive feedback, creating an efficient and effective project team.
  6. Planning the communication process and determining the most appropriate approach for project communication that will satisfy the stakeholders’ information needs.
  7. Methods for internal, formal, vertical, official, written and oral communication throughout project execution.
  8. Effective communication; communication models used in project management: appropriate technology and communication methods.
  9. Identification of stakeholders: understanding the groups or individuals that could have an impact on the project, their involvement and influence.
  10. Planning stakeholder management: develop management strategies to ensure all stakeholders are involved.
  11. Managing and controlling stakeholder engagement by using various tools and methods such as the stakeholder register.
  12. Integrating communication, human resource and stakeholder management into the overall project management framework to ensure overall project success.
Learning Activities

Lectures, case studies, exercises and group discussions.

Means of Assessment
Tests*   20% - 40%   
Assignments/Term Project(s)  (min 2)  20% - 40%
Participation    5% - 10%
Final Examination  20% - 30%
              100%

* A combination of quizzes and/or midterms, with no single assessment in this group worth more than 25% of the final grade.

Notes: 

Students must achieve a grade of at least 50% on the combined examination components to pass the course.

Students may conduct research as part of their coursework in this class. Instructors for the course are responsible for ensuring that student research projects comply with College policies on ethical conduct for research involving humans, which can require obtaining Informed Consent from participants and getting the approval of the Douglas College Research Ethics Board prior to conducting the research.

Learning Outcomes

Students who successfully complete the course will be able to:

  • identify and document project roles and establish reporting relationships;
  • describe the communication process and its use in a project context;
  • develop a staffing management plan for a project;
  • develop a human resource management plan for a project;
  • create a RACI (responsible-accountable-consulted-informed) chart;
  • use appropriate human resource tools and techniques to develop and manage a project team;
  • manage communication processes using various tools and techniques;
  • develop a communications management plan that meets stakeholder requirements;
  • create a stakeholder register;
  • establish sources used to identify and define project communication requirements; and
  • integrate the knowledge learned in project communication management, project human resource management and project stakeholder management into the overall management of a complex project.

 

Textbook Materials

Singh, Harjit, Mastering Project Human Resource Management:  Effectively Organize and Communicate with all Project Stakeholders. Latest Edition (Pearson)

or any alternative text approved by the Business Department

Optional:
Project Management Institute, A Guide to the Project Management Body of Knowledge, Latest Edition, (optional but recommended).

Requisites

Prerequisites

BUSN 3600 Project Management Essentials OR

 COBA 3200 Project Management

Corequisites

Courses listed here must be completed either prior to or simultaneously with this course:

  • No corequisite courses

Equivalencies

Courses listed here are equivalent to this course and cannot be taken for further credit:

  • No equivalency courses

Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

(Current)

Course Transfers

These are for current course guidelines only. For a full list of archived courses please see https://www.bctransferguide.ca

Institution Transfer Details for BUSN 3610
Athabasca University (AU) AU ADMN 3XX (3)
Coast Mountain College (CMTN) CMTN BADM 2XX (3)
College of the Rockies (COTR) COTR MGMT 3XX (3)
Coquitlam College (COQU) No credit
Kwantlen Polytechnic University (KPU) KPU SOBU 2XXX (3)
Simon Fraser University (SFU) SFU BUS 2XX (3)
Simon Fraser University (SFU) DOUG BUSN 3610 (3) & DOUG BUSN 3620 (3) = SFU BUS 361 (0) & SFU BUS 3XX (6)
Thompson Rivers University (TRU) TRU MNGT 3XXX (3)
University of Northern BC (UNBC) DOUG BUSN 3610 (3) & DOUG BUSN 3620 (3) & DOUG BUSN 3630 (3) & DOUG BUSN 4640 (3) = UNBC COMM 451 (3)
University of Victoria (UVIC) UVIC COM 2XX (1.5)

Course Offerings

Summer 2024

CRN
Days
Dates
Start Date
End Date
Instructor
Status
CRN
23343
Tue
Start Date
-
End Date
Start Date
End Date
Instructor Last Name
Gomes
Instructor First Name
Bruno
Course Status
Open
Section Notes

BUSN 3610 050 - This section is restricted to Business Management Diplomas, BBA Management, BSc Health Info Management, and PDD Project Management until Wednesday, April 10, 2024, at 9 a.m.

Max
Enrolled
Remaining
Waitlist
Max Seats Count
35
Actual Seats Count
33
2
Actual Wait Count
0
Days
Building
Room
Time
Tue
Building
Anvil Office Tower
Room
626
Start Time
18:30
-
End Time
21:20
CRN
Days
Dates
Start Date
End Date
Instructor
Status
CRN
23842
Wed
Start Date
-
End Date
Start Date
End Date
Instructor Last Name
Gomes
Instructor First Name
Bruno
Course Status
Open
Section Notes

BUSN 3610 001 - This section is restricted to Business Management Diplomas, BBA Management, BSc Health Info Management, and PDD Project Management until Wednesday, April 10, 2024, at 9 a.m.

Max
Enrolled
Remaining
Waitlist
Max Seats Count
35
Actual Seats Count
21
14
Actual Wait Count
0
Days
Building
Room
Time
Wed
Building
New Westminster - South Bldg.
Room
S1650
Start Time
12:30
-
End Time
15:20