This course will provide students with a generalized approach to designing, operating, and improving the activities of service and manufacturing businesses. Students will compare theory with actual operating businesses, and develop solutions to real-world problems. Topics include: flowcharting, processes, quality, forecasting, capacity planning, layout and job design, inventory systems, scheduling, and supply chain management. Students are expected to have basic Excel skills.
- Information and Material Flow
- using flowcharts to describe and analyze the flow of information, people, and materials within a business.
- Product Design and Process Selection
- nature of service and manufacturing, design of the system, process selection and improvements.
- Total Quality Management
- cost of quality, quality specification, W.E. Deming, continuous improvement, TQM principles and tools, statistical process control.
- Forecasting and Capacity Planning
- simple forecasting methods, time series analysis, simple linear regression, analysis of forecasting error, volume versus capacity, economies of scale.
- Facility Location and Layout
- issues of facility location, process / product / group technology / fixed position / retail / office layouts.
- Job Design, Work Measurement,
- behavioural and physical considerations, methods, measurement.
- Project Management
- defining a project, organization, critical path method, Gantt charts, crashing.
- Aggregate Planning and Inventory Systems
- production planning issues and methods, Master Production Schedule, MRP, MRPII and ERP; ABC, Economic Order Quantity, Re-order Point, and Fixed Period Systems.
- job shop scheduling, priority, shop-floor control, personnel scheduling.
- Logistics, Materials Management and Purchasing, Just-In-Time Systems
- integrated management, purchasing and sourcing, materials handling.
Methods of Instruction
Lecture and discussion, videos, computer assignments, business visits and tours.
Means of Assessment
|Cases and Term Project
Students must obtain a combined mark of at least 50%
on the examination components of the assessments to receive a passing grade for
At the end of the course, the successful student should be able to:
- describe and contrast service and manufacturing operations;
- describe the information and materials flow in a business;
- conduct a simple forecast and estimate capacity for a small business;
- propose a facility location, design a layout, and analyze jobs for a small business;
- plan and manage a simple project using basic project management tools;
- describe and contrast several inventory systems;
- describe the concepts of the supply chain;
- analyze the operations of a small business and propose process improvements;
- describe the concepts of TQM, continuous improvement and solve simple SPC problems;
- use a computer spreadsheet to solve problems.
BUSN 1210 and (BUSN 2429, or MATH 1160, or B+ in MATH 12), Instructor Permission OR currently active in the:
PDD Data Analytics AND BUSN 2429 or
PDD Hospitality Management or
PBD Computer and Information Systems AND BUSN 2429.
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.