Curriculum Guideline

Operations Management

Effective Date:
Course Code
BUSN 3380
Operations Management
Commerce & Business Administration
Start Date
End Term
Semester Length
15 Weeks X 4 Hours per Week = 60 Hours
Max Class Size
Contact Hours
Lecture: 3 Hours Seminar: 1 Hour Total: 4 Hours
Method Of Instruction
Methods Of Instruction

Lecture and discussion, videos, computer assignments, business visits and tours.

Course Description
This course will provide students with a generalized approach to designing, operating, and improving the activities of service and manufacturing businesses. Students will compare theory with actual operating businesses, and develop solutions to real-world problems. Topics include: flowcharting, processes, quality, forecasting, capacity planning, layout and job design, inventory systems, scheduling, and supply chain management. Students are expected to have basic Excel skills.
Course Content
  1. Information and Material Flow
    • using flowcharts to describe and analyze the flow of information, people, and materials within a business.
  2. Product Design and Process Selection
    • nature of service and manufacturing, design of the system, process selection and improvements.
  3. Total Quality Management
    • cost of quality, quality specification, W.E. Deming, continuous improvement, TQM principles and tools, statistical process control.
  4. Forecasting and Capacity Planning
    • simple forecasting methods, time series analysis, simple linear regression, analysis of forecasting error, volume versus capacity, economies of scale.
  5. Facility Location and Layout
    • issues of facility location,  process / product / group technology / fixed position / retail / office layouts.
  6. Job Design, Work Measurement,
    • behavioural and physical considerations, methods, measurement.
  7. Project Management
    • defining a project, organization, critical path method, Gantt charts, crashing.
  8. Aggregate Planning and Inventory Systems
    • production planning issues and methods, Master Production Schedule, MRP, MRPII and ERP; ABC, Economic Order Quantity, Re-order Point, and Fixed Period Systems.
  9. Scheduling
    • job shop scheduling, priority, shop-floor control, personnel scheduling.
  10. Logistics, Materials Management and Purchasing, Just-In-Time Systems
    • integrated management, purchasing and sourcing, materials handling.
Learning Outcomes

At the end of the course, the successful student should be able to:

  1. describe and contrast service and manufacturing operations;
  2. describe the information and materials flow in a business;
  3. conduct a simple forecast and estimate capacity for a small business;
  4. propose a facility location, design a layout, and analyze jobs for a small business;
  5. plan and manage a simple project using basic project management tools;
  6. describe and contrast several inventory systems;
  7. describe the concepts of the supply chain;
  8. analyze the operations of a small business and propose process improvements;
  9. describe the concepts of TQM, continuous improvement and solve simple SPC problems;
  10. use a computer spreadsheet to solve problems.
Means of Assessment
Assigned Work:  
Assignments   10%
Cases and Term Project   35%
Class Participation   05%
Midterm Examination   20%
Final Examination   30%


Students must obtain a combined mark of at least 50%
on the examination components of the assessments to receive a passing grade for
the course.

Textbook Materials

Textbooks and Materials to be Purchased by Students

  1. Stevenson, W.J., Operations Management, McGraw-Hill, Latest Edition or comparable text.
  2. Department approved calculator.

BUSN 1210  and  (BUSN 2429, or MATH 1160, or MATH 12 with a B+) OR Instructor Permission