1. Lecture
2. Group discussion
3. Audio-visual materials
4. Role play / demonstration
1. Caring communication
" define communication
" characteristics of caring communication
" group/team communication
" communication with the family
" types of communication – verbal, non-verbal etc.
2. Self-awareness and self-caring in communication
" culture and diversity
" beliefs and values
" self-disclosure
" cross-cultural issues in communication
" stress and communication style
" barriers to communication
3. Communication techniques
" perception checking
" active listening
" self-disclosure
" conflict resolution
" advocacy
" empathy
This course is based on the competencies as outlined in the Provincial Curriculum Guide for Home Support and Resident Care Attendant Programs, 1992.
In this course, students will have opportunities to:
1. Describe the characteristics and qualities of caring interpersonal communication within the context of the care-giver role.
2. Use the principles of self-awareness and self-caring to promote effective interpersonal communication in the care-giving environment.
3. Demonstrate effective communication skills appropriate for use with clients, families, residents, and co-workers.
Course evaluation is consistent with Douglas College course evaluation policy. An evaluation schedule is presented at the beginning of the course.
Textbooks and Materials to be Purchased by Students
1. A list of recommended materials is provided to students at the beginning of the semester.