This course covers general office procedures such as effective telephone techniques; appointment booking; mail handling; office supply orders, inventories, and organization; paper and electronic filing; bank reconciliations and handling petty cash. Students will become certified in WHMIS.
Health and Safety
Methods of Instruction
Lecture and Seminar
Means of Assessment
||20 - 40%
||25 - 30%
|Assignments (minimum of 2)
||20 - 40%
|Employability Skills (criterion based/assessed at least twice)
||0 - 10%
There are no assessments requiring oral presentations in this course.
COMPLETION OF WHMIS CERTIFICATION IS REQUIRED TO PASS THIS COURSE.
The learner has reliably demonstrated the ability to
- complete WHMIS certification.
- describe how office ergonomics involve furniture, lighting, acoustics, position of equipment, and posture.
- describe how to prepare and make bank deposits, how to complete accurate bank reconciliation statements.
- use paper and electronic calendars to schedule and cancel appointments.
- demonstrate skills needed for effective use of the telephone.
- explain procedures for processing incoming and outgoing mail.
- order, organize and maintain an inventory of office supplies.
- define terminology used in records management.
- identify and explain the use of different types of filing equipment and filing supplies.
- index, code, cross-reference, and sort incoming letters and copies of outgoing letters for individuals, businesses and governments.
- store and retrieve documents applying ARMA rules in an alphabetic, a subject, a numeric and a geographical filing system.
- explain the advantages and disadvantages of each of these systems.
- maintain a tickler file.
- process “request-for-record: forms and charge-out requests”.
- explain follow-up procedures relating to overdue records.
- identify techniques involved in managing electronic records.
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.