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Food and Beverage Service Operations

Course Code: HOSP 1235
Faculty: Commerce & Business Administration
Credits: 3.0
Semester: 15 Weeks X 4 Hours per Week = 60 Hours
Learning Format: Lecture, Seminar
Typically Offered: TBD. Contact Department Chair for more info.
course overview

This course covers the fundamentals of food and beverage service and management as it applies to restaurants and all other types of food service operations including institutions, hotels, quick service operations, and catering. The focus of the course will be on the philosophy, psychology and technical skills required for excellent food and beverage service. In addition the course will cover the principles of sound food and beverage operation management, which can be applied to ensure these service levels are attained.

Course Content

  • The importance of and outlook for the food and beverage service industry in Canada;
  • Fundamentals of food and beverage facility operation;
  • Staffing considerations and challenges in the food and beverage industry;
  • Basic food and beverage service techniques in terms of guest experience and customer expectation;
  • Fundamentals of food and beverage management including staffing, training, marketing and cost control;
  • Operation and management applications of a restaurant POS system using Squirrel;
  • Menu planning, development, pricing and design;
  • Product costing and pricing strategies;
  • Sanitation and safety issues and considerations for the food and beverage industry;
  • Food and beverage facility design, layout and equipment purchasing.

Methods of Instruction

This course will use a variety of teaching/learning activities.  Activities may include role playing, group discussions, oral presentations, demonstrations and practical labs.

Means of Assessment

Quizzes   30%
Assignment(s)   35%
Attendance/participation       10%
Presentation   25%
Total 100%

Learning Outcomes

The student will be able to:

  1. Describe the size, nature and scope of the food and beverage service industry, including the industry’s origins, trends currently affecting it and the outlook for the future;
  2. Discuss the organizational structure and characteristics of food service operations, including the labour force, working conditions and career opportunities;
  3. Discuss fundamentals of management, the management process and managerial responsibilities;
  4. Demonstrate the principles of menu development from a marketing, nutrition, design, operational and cost control standpoint;
  5. Calculate ideal food and beverage cost percentages using standardized recipes;
  6. Identify and describe the different types of food and beverage service, the requirements for good service and the role of professionalism, appearance, personal development and positive attitude in ensuring service levels are met;
  7. Appreciate the importance of sanitation and safety in a food and beverage operation and the manager’s role in ensuring high standards in this area are met;
  8. Plan and design the layout of a food and beverage facility;
  9. Use proper purchase considerations for equipment as applied to a food and beverage establishment;
  10. Evaluate the role and management and service-related functions of the restaurant ECR and POS system.

curriculum guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.

course schedule and availability
course transferability

Below shows how this course and its credits transfer within the BC transfer system. 

A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.

For more information on transfer visit the BC Transfer Guide and BCCAT websites.


If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.