This course enables a student to develop necessary skills in preparation for a career in organizational management. By learning and practicing personal skills, interpersonal skills, and group skills, students can acquire critical management skills, including communications, motivation, delegation, managing conflict, gaining power and influence, problem solving, stress management, managing change and team building.
1. Introduction—the critical role of management skills in business.
2. Personal Skills:
- Developing self awareness—cognitive style, attitude toward change, interpersonal orientation.
- Managing stress—managing time, major elements of stress, managing stress, eliminating stressors, developing resiliency, stress reduction techniques.
- Solving problems—creativity, innovation, rational problem solving, impediments to creative problem solving.
3. Interpersonal Skills:
- Communicating—supportive communication, communication styles, coaching and counselling.
- Applying communication skills—making oral and written presentations, conducting interviews.
- Gaining power and influence—definition of power, gaining organizational power, transforming power into influence.
- Motivating—diagnosing performance problems, enhancing the abilities of others, creating a motivating environment.
- Managing conflict—diagnosing the sources of conflict, conflict response alternatives, resolving conflict.
4. Group Skills:
- Empowering and Delegating—definition of empowerment, development of empowerment, delegating work.
- Team building—definition of teamwork, stages of team development, conducting team meetings.
- Managing Change—framework for leading positive change.
Methods of Instruction
- Case studies—analysis and presentation, both written and oral
- Experiential exercises
Means of Assessment
|Assignment(s), reports(s) and/or case(s)
|Oral presentation or training seminar
|Self/Peer/Instructor Evaluation-Related Assignment(s)4
|Examination(s) and/or quizzes
1. At least 50% of the total coursework must be individual work.
2. To pass the course, students must achieve a cumulative grade of 50% in all non-group assessments as well as 50% overall in the course. In other words, students must have achieved at least 50% on their cumulative individual assessments in order to be eligible to earn marks from group work.
3. No single assessment (e.g., case study, exam, quiz, project, etc.) can be worth more than 30%.
4. To fulfill this requirement, students need to engage in self-evaluation, peer-evaluation and instructor-evaluation. Those components are not required to be in the same assignement(s). Examples could include: (a) self-reflection assignments, such as journals, (b) a 360-degree evaluation, (c) other assignments that require the students evaluating him/herself and/or being evaluated by others, or (d) a combination of these examples.
The student will be able to:
- demonstrate an understanding of and apply such personal management skills as developing self awareness, managing stress and solving problems.
- demonstrate an understanding of and apply such interpersonal management skills as communication, both oral and written, gaining power and exerting influence, motivation, and managing conflict.
- demonstrate an understanding of and apply such group management skills as empowerment, delegation, managing change and team building.
- practice and integrate the above skills through using case studies and experiential exercises and activities, with an emphasis on interpersonal interaction.
BUSN 1210 and [Any of the following: CMNS 1111, CMNS 1115, CMNS 1125, CMNS 1221, ENGL 1102, ENGL 1106, ENGL 1109, ENGL 1114, ENGL 1115, ENGL 1118, ENGL 1130, MARK 2150 or UT ENGL course as approved by instructor]
OR currently active in:
PDD Hospitality Management or
PBD Hospitality Services Management.
Courses listed here must be completed either prior to or simultaneously with this course:
Courses listed here are equivalent to this course and cannot be taken for further credit:
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.