This course enables a student to develop necessary skills in preparation for a career in organizational management. By learning and practicing personal skills, interpersonal skills, and group skills, students can acquire critical management skills, including communications, motivation, delegation, managing conflict, gaining power and influence, problem solving, stress management, managing change and team building.
1. Introduction—the critical role of management skills in business.
2. Personal Skills:
- Developing self awareness—cognitive style, attitude toward change, interpersonal orientation.
- Managing stress—managing time, major elements of stress, managing stress, eliminating stressors, developing resiliency, stress reduction techniques.
- Solving problems—creativity, innovation, rational problem solving, impediments to creative problem solving.
3. Interpersonal Skills:
- Communicating—supportive communication, communication styles, coaching and counselling.
- Applying communication skills—making oral and written presentations, conducting interviews.
- Gaining power and influence—definition of power, gaining organizational power, transforming power into influence.
- Motivating—diagnosing performance problems, enhancing the abilities of others, creating a motivating environment.
- Managing conflict—diagnosing the sources of conflict, conflict response alternatives, resolving conflict.
4. Group Skills:
- Empowering and Delegating—definition of empowerment, development of empowerment, delegating work.
- Team building—definition of teamwork, stages of team development, conducting team meetings.
- Managing Change—framework for leading positive change.
Methods of Instruction
- Group case studies—analysis and presentation, both written and oral
- Group experiential exercises
Means of Assessment
|Reports (or case studies)
* with no one examination worth more than 40%
The student will be able to:
- demonstrate an understanding of and apply such personal management skills as developing self awareness, managing stress and solving problems.
- demonstrate an understanding of and apply such interpersonal management skills as communication, both oral and written, gaining power and exerting influence, motivation, and managing conflict.
- demonstrate an understanding of and apply such group management skills as empowerment, delegation, managing change and team building.
- practice and integrate the above skills through using case studies and experiential exercises and activities, with an emphasis on interpersonal interaction.
BUSN 1210 OR currently active in the:
PDD Hospitality Management or
PBD Hospitality Services Management.
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.