This course introduces students to the major human resource activities and current issues, including: human resource planning and job analysis, recruiting, selection, orientation, training and development, career planning, performance appraisal, compensation, health and safety, and labour relations.
- The history and development of the human resource management function.
- Government legislation, human rights, compliance and their impact on decision-making.
- Planning for human resource needs. Job analysis.
- Staff the organization. Recruitment, selection and placement. Procedures. Decisions and constraints. Orientation, socialization and accommodation.
- Appraising and compensating employees. Performance evaluation. Job evaluation. Compensation systems. Indirect compensation.
- Training and developing employees. Managing employee careers.
- Analyzing and improving the work environment. Health and safety. Quality of work-life. Stress management. Personnel data collection.
- Terminating employees. Protecting the interests of employers while respecting employee rights.
- Establishing and maintaining effective labour relations. Collective representation. Interaction between union and management.
- Labour legislation and public policy. B.C. Labour Code and guide. Employment Standards Act. Impact of Human Rights Legislation.
- Reasons employees join unions. The certification process. Collective bargaining. Contract administration. Grievances. Arbitration. Conciliation. Mediation. Strikes and lockouts.
Methods Of Instruction
Methods will include lectures, seminars, text and reading assignments, role-playing and classroom discussion. Guest speakers and audio-visual materials will be used where appropriate. All students will participate in a collective bargaining simulation.
Means of Assessment
STUDENTS MUST COMPLETE ALL COMPONENTS OF THE COURSE TO OBTAIN CREDIT FOR THE COURSE.
The student will be able to:
- outline the importance of sound human resource management practices to organizational effectiveness, especially as they relate to the service sector;
- describe how the human resources function may be impacted by ethnic pluralism and identify management principles and practices applicable to managing the multicultural work force;
- describe various recruitment methods and identify the legal issues surrounding the recruitment of human resources;
- demonstrate competency in the following:
- prepare for and conduct a job interview
- select and hire a new employee
- create job descriptions
- develop and implement a training plan
- appraise an employee's performance
- understand the Employment Standards Act and its implications for managers
- distinguish among different types of benefits plans and describe legally required benefits;
- describe different approaches to compensation;
- discuss the purpose of a discipline policy for a hospitality organization and the manager's role in establishing and implementing disciplinary procedures;
- describe the role of a union and outline the laws regulating labour relations and union activities;
- describe current human resources management issues;
- discuss the principles of human resource planning.
Textbooks and Materials to be Purchased by Students:
Werther, William B. Jr., H. Schwind, and Hari Das. Canadian Human Resource Management, Latest Ed. McGraw-Hill Ryerson Ltd
Or similar text as specified by instructor.