Methods will include lectures, seminars, text and reading assignments, role-playing and classroom discussion. Guest speakers and audio-visual materials will be used where appropriate. All students will participate in a collective bargaining simulation.
- The history and development of the human resource management function.
- Government legislation, human rights, compliance and their impact on decision-making.
- Planning for human resource needs. Job analysis.
- Staff the organization. Recruitment, selection and placement. Procedures. Decisions and constraints. Orientation, socialization and accommodation.
- Appraising and compensating employees. Performance evaluation. Job evaluation. Compensation systems. Indirect compensation.
- Training and developing employees. Managing employee careers.
- Analyzing and improving the work environment. Health and safety. Quality of work-life. Stress management. Personnel data collection.
- Terminating employees. Protecting the interests of employers while respecting employee rights.
- Establishing and maintaining effective labour relations. Collective representation. Interaction between union and management.
- Labour legislation and public policy. B.C. Labour Code and guide. Employment Standards Act. Impact of Human Rights Legislation.
- Reasons employees join unions. The certification process. Collective bargaining. Contract administration. Grievances. Arbitration. Conciliation. Mediation. Strikes and lockouts.
The student will be able to:
- outline the importance of sound human resource management practices to organizational effectiveness, especially as they relate to the service sector;
- describe how the human resources function may be impacted by ethnic pluralism and identify management principles and practices applicable to managing the multicultural work force;
- describe various recruitment methods and identify the legal issues surrounding the recruitment of human resources;
- demonstrate competency in the following:
- prepare for and conduct a job interview
- select and hire a new employee
- create job descriptions
- develop and implement a training plan
- appraise an employee's performance
- understand the Employment Standards Act and its implications for managers
- distinguish among different types of benefits plans and describe legally required benefits;
- describe different approaches to compensation;
- discuss the purpose of a discipline policy for a hospitality organization and the manager's role in establishing and implementing disciplinary procedures;
- describe the role of a union and outline the laws regulating labour relations and union activities;
- describe current human resources management issues;
- discuss the principles of human resource planning.
STUDENTS MUST COMPLETE ALL COMPONENTS OF THE COURSE TO OBTAIN CREDIT FOR THE COURSE.
Textbooks and Materials to be Purchased by Students:
Werther, William B. Jr., H. Schwind, and Hari Das. Canadian Human Resource Management, Latest Ed. McGraw-Hill Ryerson Ltd
Or similar text as specified by instructor.