Supervisory Management (HISP)

Curriculum guideline

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Course
BUSN 1315
Discontinued
No
Course code
BUSN 1315
Descriptive
Supervisory Management (HISP)
Department
Business
Faculty
Commerce & Business Administration
Credits
3.00
Start date
End term
201330
PLAR
No
Semester length
11 Weeks X 5 Hours per Week = 55 Hours
Max class size
35
Contact hours
Seminar: 5 Hours Total: 5 Hours
Learning activities

Short lectures, strong emphasis on role-playing and structured experiences.

Course description
This course will provide HISP students with key skills related to and knowledge of first-line (supervisory) management. Participants will experience the supervisory role as a special case of leadership--the only level of management that interfaces directly with non-management personnel. Communication, leadership and motivational skills will be given special emphasis. An experiential approach will be used to facilitate the learning of basic supervisory skills such as interviewing, appraisal, training and leadership.
Course content
  1. Nature and special role of first-line management.  Supervisory responsibilities, roles, linkages and team advisors.  Causes of supervisory success and failure.
  2. Management concepts and functions.  Time allocation.  Tactical planning and implementation.  MBO application.  Time management.  Authority power, delegation process, line and staff authority, strategic planning, budgeting.
  3. Communications.  Communication process.  Oral and written.  Barriers to effective communication.  Rumours and the grapevine.  Organization communications.
  4. Managing change and stress.  People attitudes about work.  Management theories X, Y, and Z.  Techniques for changing attitudes.
  5. Human motivation.  Content, process, and reinforcement theories and their application.
  6. Building relationships with individuals.  Goals of human relations training, maintaining relationships with subordinates, peers and the superiors.  Interpersonal skills.
  7. Supervising groups. 
  8. Leadership and management styles.  Leadership models and continuum.  Assertiveness.  Assessing leadership.
  9. Employee selection and orientation.  Training.  Appraisal process and methods.  Positive and negative discipline.  Conflict management.
  10. Special concerns.  Security, safety and health.  Workplace Hazardous Materials Information System (WHMIS) legislation.
  11. Unions.  Contract administration.  Handling grievances.
Learning outcomes

At the end of the course, the successful student should be able to:

  1. describe the unique problems of being a supervisor as well as the special skills, responsibilities, roles and attributes required of supervisors.
  2. describe the essential functions of management as they relate to all levels of management and the emphasis and time allocated to these functions at the supervisory level in particular.
  3. explain the basic principles and tools that are essential to the supervisory role for practical application in a hospital setting.
  4. describe in a practical way the models and theory base associated with managing change, human motivation techniques, team building dynamics, group supervision and leadership/management style choices.
  5. explain the importance of enhancing productivity through proper employee selection and induction, training, results appraisal and deficiency correction.
  6. describe proper ways of dealing with employee complaints and productivity problems.
  7. demonstrate key supervisory skills:  training, appraising, interviewing and dealing with performance problems.
Means of assessment

                 Term test (2)                   20%

                Class participation              10%

                Mid-term examination       20%

                Project                              20%

                Final examination               30%

                                                         100%

Textbook materials

Textbooks and Materials to be Purchased by Students

Plunkett, W. Richard.  Supervision:  The Direction of People at Work, latest ed.  Allyn & Bacon Publishers.

Prerequisites

BC Pre-Calculus 11