This is a BCCampus on-line provincial course. This course is designed to introduce the student to the administrative duties and procedures required in a medical office/hospital setting. Topics covered include reception skills, appointment scheduling, telephone techniques, interpersonal skills, stress management, inventory control, mail processing, and filing and records management procedures. Medical law and ethics are an integral part of the course.
The following course content will be covered:
- Employment opportunities as a health care professional
- Qualities of a medical office assistant
- Confidentiality and Canadian law
- Medical law and ethics
- Appointment scheduling
- Filing and records management
- Telephone techniques
- Medical office emergencies
- Mail and correspondence
- Office problems and prioritizing
- Public relations and interpersonal skills
- Why patients get angry
- Conflict resolution/anger
- Stress management
- Time management
- Ordering supplies
- Meeting organization
- Lab requisitions
- Patient referrals
- Grief and loss and the elderly client
- Reference resources and community resources
- Office ergonomics
Methods of Instruction
Communications between instructor and students will be conducted online using the course email, bulletin board and chat utilities. The instructor will guide the students through a series of learning objectives using motivation and online instruction. The assigned readings, together with the reinforcement exercises, are the principal learning activities. Additional materials and resources are available online.
Means of Assessment
There is an online test at the end of each unit of study as well as a comprehensive final exam.
Graded assignments include proofreading exercises and Internet research.
Note: The letter grade assigned will be determined by the college at which you are registered.
At the completion of this course, you will reliably demonstrate the ability to:
- Describe a variety of employment positions in a medical setting including entry-level positions
- Identify the legal implications of confidentiality of medical records and discuss medical ethics
- Identify the techniques used in maintaining an efficient, professional, and friendly office environment
- Maintain an appointment scheduling system and related procedures
- Complete forms used to refer patients to hospitals, other physicians, specialists, and medical facilities
- Use appropriate telephone techniques
- Effectively handle office mail
- Describe meeting organization and minute preparation
- Maintain and control office inventory
- Recognize stressful situations, use stress-management techniques, recognize and process onsite emergencies.
- Set up and maintain medical records and filing systems
- Identify a variety of community resources, both private and government, available to the patient
(OADM 1104 and OADM 1107) or equivalent
Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.
Below shows how this course and its credits transfer within the BC transfer system.
A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.
For more information on transfer visit the BC Transfer Guide and BCCAT websites.
If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.