Douglas College wordmark
Facebook logo Twitter logo Instagram logo Snapchat logo YouTube logo Wordpress logo

Registration for the Fall 2019 semester begins June 25.  Watch your email for more details.

back to search

Interpersonal Skills for the Workplace

Course Code: CAEP 0203
Faculty: Child, Family & Community Studies
Credits: 3.0
Semester: 15 weeks
Learning Format: Tutorial
Typically Offered: TBD. Contact Department Chair for more info.
course overview

This course is designed to provide students with the skills to enter new working and training situations with increased confidence and to assertively handle employment related interpersonal situations. In particular students will learn to communicate positively and effectively about their disability and any accommodations that may be required for their success on the job.

Course Content

  1. Basic communication skills
    • assertiveness
    • conversation skills
  2. Giving and receiving feedback
  3. Negotiating change
  4. Problem solving strategies
  5. Appearance and hygiene
  6. Self-awareness, self –confidence
  7. Techniques for handling anxiety, fear, anger.
  8. Conflict resolution
  9. Understanding the disability
    • effect
    • acceptance
    • strategies

Methods of Instruction

Instructor presentation

Class discussion

Self-awareness exercises

Written assignments

On-the-job experience



Guest speakers

Role play


Means of Assessment

A mastery model of ongoing evaluation will be used.  A student will have completed the course when he/she has demonstrated through satisfactory completion of exercises and assignments that the course objectives have been reached. Where formal tests are used mastery will be defined as a score of 80% or more.

Progress will be monitored on a regular basis by the instructor in consultation with each student.  The student will be expected to maintain regular attendance and progress, actively participate in all classroom activities, and complete assignments as directed.

Learning Outcomes

  1. To learn and practise basic communication skills.
  2. To learn and practise the giving and receiving of feedback.
  3. To learn and practise problem solving methods.
  4. To learn and practise the skills of effective participation in a group.
  5. To gain confidence in making transitions to new surroundings.
  6. To assess and improve, if needed, personal appearance and hygiene.
  7. To discover and appreciate one’s own individual style.

course prerequisites

CAEP 0100


CAEP 0201, 0202, 0204, 0205.

curriculum guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester/year of the course, consider the previous version as the applicable version.

course schedule and availability
course transferability

Below shows how this course and its credits transfer within the BC transfer system. 

A course is considered university-transferable (UT) if it transfers to at least one of the five research universities in British Columbia: University of British Columbia; University of British Columbia-Okanagan; Simon Fraser University; University of Victoria; and the University of Northern British Columbia.

For more information on transfer visit the BC Transfer Guide and BCCAT websites.


If your course prerequisites indicate that you need an assessment, please see our Assessment page for more information.