This course will build upon application of therapeutic communication within the context of the nurse-client relationship as introduced in Semester III. The student will continue to develop their foundational skills as well as experiential learning of working with challenging behaviours. The focus will be on communicating assertively with distressed and aggressive clients; using advanced therapeutic communication skills. Students will deepen their understanding of resistance. Students will apply skills of assertiveness, limit setting, and conflict resolution through experiential leaning.
Therapeutic communication issues related to cultural competence will continue to be developed. Professional documentation and sharing of information in the context of client, as individual and family will be introduced. All concepts will be linked to the Professional Standards for Psychiatric Nursing and the Douglas College Conceptual Framework.
Therapeutic communication will be introduced through:
- Understanding and demonstrating the phases of the nurse-client relationship, and goals of the interview and the link to the nursing process
- Demonstrating of foundational skills such as empathy, engagement and blending
- Demonstrating the principles and steps in managing challenging behaviours including resistance and conflict resolution
- Understanding and demonstration of assertive and responsible communication
- Demonstration of understanding of theory and concepts through simulated clinical examples
- Understanding of cultural competence and the issues of professional documentation and sharing of client information for the client as individual and family
Methods Of Instruction
Experiential communication formats are used, including interactive communication scenarios, video critiquing and participative self-awareness exercises.
Means of Assessment
The course evaluation is consistent with Douglas College evaluation policy. An evaluation schedule is presented at the beginning of the course.
This is a graded course.
Students will have the opportunity to develop and practice the therapeutic communication skills of advanced empathy, therapeutic confrontation and immediacy. Student learning will focus on effective communication with distressed and aggressive clients experiencing episodic health challenges. Students will continue to develop cultural competencies as it relates to therapeutic communication and the client as individual and family.
A list of required and optional textbooks and materials is provided for students at the beginning of each semester.
Please note that access and use of electronic resources is expected.