Local Industry Skills Training - Retail and Business Services (Certificate)
Domestic
Fall 2025: Closed
Overview
The Local Industry Training Program for Retail and Business Services is designed for students who have a barrier to learning and/or employment. The program is self-paced, with classroom, lab and two four-week work experience components.
Students train for retail, wholesale, and office positions by learning duties such as data entry, filing, photocopying, sorting mail and basic retail functions, including shipping and receiving, stocking merchandise, and customer service.
NOTE: International students are not currently eligible for this program. For more information, contact Douglas College International.
Admissions Requirements
Applicants must meet the admission requirements listed below:
- General College Admission Requirements (excluding Language Proficiency Requirement).
- Completion of the following courses (or acceptable substitution/equivalent) with a Mastery grade in each:
Cost
Calculate your tuition and see the approximate cost of taking your program at Douglas College with the tuition & fee estimator. See costs broken down into categories including tuition fees, textbooks, student activity fees, U-Pass and more.
For more information, refer to the tuition fee charts.
Program Requirements
Graduation Requirements:
- In good academic standing
- A minimum of 50% (12 credits) of all coursework must be completed at Douglas College
- Time limit to complete the program graduation requirements: 4 years. Any courses completed outside of that time limit will not be usable. Students may seek the permission of the Department/Program to complete a credential outside the approved time limits.
Course Requirements:
| Course Number | Course Description | Credits |
| LIST 0100 | Workplace and Communication Skills | 3.00 |
| LIST 0110 | Introduction to Merchandizing | 3.00 |
| LIST 0120 | Customer Service Fundamentals | 3.00 |
| LIST 0130 | Business Development for Self-Employment | 3.00 |
| LIST 0140 | Work Experience Practicum 1 | 6.00 |
| LIST 0150 | Work Experience Practicum 2 | 6.00 |
| Total Credits | 24.00 | |
Program Guidelines
Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.
Career Pathways
Successful graduates will develop skills in data entry, filing, photocopying, sorting mail, shipping and receiving, stocking merchandise, and customer service for the following entry-level positions in retail, wholesale and office settings:
- Administrative assistant
- Customer service representative
- Data entry clerk
- Filing clerk
- Mail clerk
- Office assistant
- Retail sales associate