Hospitality Services Management (Post Baccalaureate Diploma)

New Westminster
Learning Format
Admission Type
Limited Enrolment


Prepare for leadership roles in the hospitality and service sectors with the two-year Post-Baccalaureate Diploma in Hospitality Services Management. You’ll work on real projects in the business community and participate in management simulation exercises that closely mirror the real world. Gain practical marketing and management skills, and learn about event management, revenue management and strategic planning.  

Strong career prospects

The program includes a work experience component in a hospitality or service environment. Career prospects are strong, with the BC Labour Market Outlook predicting there will be more than 92,000 job openings in tourism and hospitality by 2025.

Get valuable work experience through the Business Internship program

In the Business Internship Program, you’ll apply the theory and knowledge you’ve learned in class into a real-world business setting. During your unpaid part-time internship, you’ll be assigned tasks and projects that junior management, marketing, business, administrative and/or sales employees complete in the modern workplace. 

To be accepted into the internship program, you must contact the Career Centre early in your studies at Douglas College. 

Graduate job-ready with the Career Boost program

Designed for post-degree students, the Career Boost program prepares you for part-time paid or volunteer positions that complement your studies. You’ll participate in career-building workshops, one-on-one coaching sessions, career fairs, networking with employers, peer-led leadership meetings and more. Once you graduate, you’ll get the continued support, skills and knowledge you need to find a full-time job in your field.

Please note that you must have a bachelor's degree in order to take this program. 

Program Requirements

Curriculum Framework

 Graduation Requirements

  • Successful completion of 60 credits
  • Proof of 500 hours hospitality industry work experience
  • 70% (42 credits) of all coursework must be completed at Douglas College
  • A minimum program GPA of 2.00 is required

Course Requirements:

Course Number Course Title Credits
Year I Coursework
ACCT 3008 Accounting for Managers 3.00
BUSN 3350 Human Resources 3.00
HOSP 1235 F & B Service Operations 3.00
HOSP 2240 Front Desk Operations 3.00
HOSP 2255 Beverage Management 3.00
HOSP 2330 Food and Beverage Cost Controls 3.00
HOSP 2415 Hospitality Sales and Advertising 3.00
HOSP 2455 Hospitality Business Policy 3.00
HOSP 2465 Hospitality Event Planning 3.00
MARK 1120 Introductory Marketing 3.00
Year I Total Credits   30.00
Year II Coursework
BUSN 3100 Global Business Environment 3.00
BUSN 3310 Organizational Management Skills 3.00
HOSP 3100 Revenue Management in Hospitality 3.00
HOSP 3110 Strategic Management in Hospitality


HOSP 3120 Sustainable Events Simulation (Capstone Course) 3.00
MARK 3215 Buyer Behaviour 3.00
MARK 3235 eMarketing 3.00
MARK 3280 Sustainability and Corporate Social Responsibility 3.00
MARK 4360 Customer Relationship Management 3.00
MARK 4410 Sales Management 3.00
Year II Total Credits   30.00
Total Program Credits   60.00

Admissions Requirements

Applicants must meet the admission requirements listed below:

  • General College Admission Requirements
  • Applicants must have an undergraduate degree from a recognized post-secondary institution in Canada or an equivalent credential from an approved institution of a different country. Any applicant who earned their credential in a language other than English must meet the Douglas College English language proficiency requirement.


You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. 

Only programs approved for student loan funding are listed on the Program Cost page. For all other programs, refer to the Tuition Fee page.

Career Pathways

Career opportunities include:

  • Assistant Hotel Manager
  • Front Desk Manager
  • Ski Resort Manager
  • Tour Guide Supervisor
  • Airline Sales and Service Agent Supervisor
  • Event Planner
  • Shift Supervisor

Program Guidelines

Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester / year of the program, consider the previous version as the applicable version.