Administrative Procedures

Curriculum Guideline

Effective Date:
Course
Discontinued
No
Course Code
OADM 1344
Descriptive
Administrative Procedures
Department
Office Administration
Faculty
Commerce & Business Administration
Credits
3.00
Start Date
End Term
202020
PLAR
No
Semester Length
15 weeks
Max Class Size
30
Contact Hours
Lecture: 2 hours Seminar: 2 hours Total: 4 Hours per week
Method(s) Of Instruction
Lecture
Seminar
Learning Activities

Students will learn through short lectures, research, self-study,class discussions, virtual meetings, individual projects, formal teamwork projects and group activities. Projects will be managed using project management techniques including GANTT charts. Application of computer skills will be required.

Course progress will be structured to coordinate with OADM 1350 Office Simulation.

Course Description
This project-based course focuses on meetings, travel and conference planning, revising and using procedures manuals, archiving, retaining and destroying documents, and creating slideshow presentations. Students will learn and use project management tools and techniques.

THIS COURSE MUST BE TAKEN AT THE SAME TIME AS OADM 1350 - Office Simulation. (Students not in the Administrative Assistant Certificate program who wish to take this course alone must obtain a co-requisite waiver from the instructor.)
Course Content

Slideshow Presentation

  • create slideshow to be used by supervisor

Preparing for, Participating in, and Recording Meetings

  • arranging time, date, and place; sending out notices of meeting; preparing the agenda; following up; preparing and distributing minutes
  • planning for refreshments and food; setting up equipment and supplies; assembling material
  • participating actively in meetings
  • arranging for and participating in a meeting using virtual application or software

Conference Planning

  • finding suitable workshop(s) for a special learning objective; for example, team building
  • making arrangements for a group of employees to attend workshop(s)
  • arranging for meals and transportation to and from workshop(s)
  • preparing motivational brochure to generate interest in the conference and to provide a schedule of events
  • distributing expense vouchers to attendees

Travel Planning

  • using the Internet for researching and booking travel arrangements
  • preparing travel itineraries and flight schedules
  • using the Internet to book accommodation
  • preparing facsimile to send travel itineraries

Procedures Manuals

  • using procedure manuals
  • proofreading and revising procedure manuals

Records Management (Archiving/Retention/Destruction of Documents)

  • using a retention schedule to determine which files can be destroyed
    • understanding CRA rules for records retention

Project Management

  • setting goals, dividing a project into manageable segments, setting task completion deadlines, organizing equipment and materials, delegating, and following up using time management tools, such as a GANTT chart
Learning Outcomes

The learner has reliably demonstrated the ability to

  1. understand and articulate the role of the administrative assistant.
  2. research, & evaluate, organize, cite, and present information in appropriate business formats.
  3. revise and use procedures manuals.
  4. use records retention and organization systems to determine which documents should be destroyed.
  5. use slide presentation software to create slideshows to be presented by a supervisor.
  6. plan, implement,and coordinate multifaceted projects.
  7. plan, organize,and participate effectively in meetings, both face-to-face and virtually.
  8. plan and coordinate travel arrangements and conferences.
  9. think critically and work independently on both formal and informal teams.
  10. use time management skills to meet deadlines.
Means of Assessment
Projects (minimum of two) 40 - 60%
Assignments 20 - 25%
Quizzes 20 - 25%
Employability Skills (assessed at least twice) 0 - 10%
TOTAL 100%

There are no assessments requiring oral presentations in this course.

Textbook Materials

Kilgour, Lauralee et al. Administrative Procedures for the Canadian Office, Latest Edition. Toronto: Prentice Hall Canada Inc.

Campbell, Joan. Pitman Office Handbook, Latest Edition. Toronto: Pearson Canada Inc.

Or other textbooks as approved by the department.

Prerequisites

OADM 1244 AND (OADM 1246 or OADM 1256) AND (OADM 1103 with a B+ or OADM 1303)

Corequisites