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Customer Service and Cashier Training

Faculty: Child, Family & Community Studies
Credits: 15.0
Length: One semester
Campuses: Coquitlam
Credential: Certificate
Admission Type: Limited enrolment
Learning Format: Full-time
Offered: Fall, Winter
program overview
The Customer Service and Cashier Training Program is designed to assist individuals with barriers to employment. Created in partnerships with the retail business and hospitality sectors, this program teaches the skills required for customer service, hospitality, merchandising and cashiering. Students have the opportunity to obtain certificates in POS Cashiering, WHMIS, and Superhost. This program includes a work experience component.

NOTE: International students are not currently eligible for this program. For more information, contact Douglas College International.
curriculum framework

Graduation Requirements:

  • Successful completion of 15 credits
  • 50% (8 credits) of all coursework must be completed at Douglas College

Course Requirements:

Course Number Course Title Credits

CSCT 0100

Assessment and Intake


CSCT 0110

Introduction to Employability Skills


CSCT 0120

Customer Service Basics


CSCT 0130

Cashiering Application


CSCT 0140

Job Search Skills and Maintenance


CSCT 0150

Community Practicum


Total Credits


career transfer pathways
The Customer Service and Cashier Training Program covers all the required skills to prepare students for employment in various positions within the realm of customer service / hospitality, merchandising, and cashiering.
admission requirements

A preliminary interview with the instructor is required for acceptance into the program.

program cost

You can get an average cost for your program - tuition and student fees, books, uniforms, lab fees etc - on the Program Cost page. 

Only programs approved for student loan funding are listed on the Program Cost page. For all other programs, refer to the Tuition Fee page.

curriculum guidelines

Program Guidelines for previous years are viewable by selecting the version desired. If you took this program and do not see a listing for the starting semester/year of the program, consider the previous version as the applicable version.