Interpersonal Communications

Health Sciences
Health Care Support Work
Course Code
HCSW 1103
Semester Length
Max Class Size
Method Of Instruction
Typically Offered
To be determined


Course Description
This course focuses on the development of self-awareness, increased understanding of others and development of effective interpersonal communication skills that can be used in a variety of care-giving contexts. Students will be encouraged to become more aware of the impact of their own communication choices and patterns. They will have opportunity to develop and use communication techniques that demonstrate personal awareness, respect, and active listening skills. Students are also introduced to, and encouraged to explore, concepts of culture and diversity as they relate to interpersonal communications and care-giving interactions.
Course Content

Introduction to Interpersonal Communication and interpersonal communication processes

Knowledge of Self

Non-Verbal Communication

Responding to Others

  • use of specific communication skills

Electronic Communications

Conflict Management and Resolution

Multiculturalism and Diversity

Methods Of Instruction


Group discussion/group activities

Audio-visual materials

Case studies

May include other methods (e.g. guest speakers, role play, etc.)

Means of Assessment

Course evaluation is consistent with Douglas College course evaluation policy.  An evaluation schedule is presented at the beginning of the course.

This is a graded course.  A minimum mark of 65% is necessary to be successful in the course.

Learning Outcomes

Upon successful completion of this course, students will be able to :


  1. Identify the characteristics and qualities of effective interpersonal communications.
  2. Discuss the interrelationship between self-awareness, self-esteem, and perception as these relate to communication choices and patterns.
  3. Demonstrate effective, caring interpersonal communications with client/residents, colleagues and others.
  4. Apply self-reflections and self-appraisal processes in order to increase own effectiveness in interpersonal contexts.
  5. Identify the role of culture and diversity in interpersonal communications and care giving interactions.
Textbook Materials

Textbooks and Materials to be Purchased by Students:

 A list of recommended textbooks and materials is provided to students at the beginning of the semester.


Course Guidelines

Course Guidelines for previous years are viewable by selecting the version desired. If you took this course and do not see a listing for the starting semester / year of the course, consider the previous version as the applicable version.

Course Transfers

These are for current course guidelines only. For a full list of archived courses please see

Institution Transfer Details for HCSW 1103
There are no applicable transfer credits for this course.