Douglas College > Programs & Courses > General Information > Educational appeals, requests for exception, and formal complaints
The College provides two formal procedures for students to seek resolutions of disagreements. They are the request for exception and complaints procedures. They differ in purpose and process.
Where possible, students should try to resolve their concerns informally prior to seeking redress through the formal process. This could include, as an example, meeting with the course instructor, department chair, or program coordinator. It is advisable for students to consult with a College Appeal Support Person (as defined in the Appeal of Educational Decisions Policy) for assistance and guidance.
Appeals concerning performance in a course or courses are dealt through Appeal of Final Grade Policy.
Visit the Educational Policies page for more information on Douglas College Educational Policies.
Requests for Exceptions are to be submitted no later than four (4) months after the end of the semester.
Appeals of Educational Decisions must be submitted within ten (10) business days of receiving the Responsible Administrator's decision.
The Grade Appeal form and any supporting documents must be submitted to the Responsible Administrator on or before the tenth (10) day of the month following the end of the term in which the grade was awarded (or the first following business day).
The Educational Policy regarding the Request for Exceptions process is designed to allow students the opportunity to resolve an issue through an informal and/or formal process. It is important to review the information below prior to submitting a Request for Exception form:
The following is the recommended Request for Exceptions procedure:
The Educational Policy Appeals Committee consists of five members. They are the Registrar (chairperson and non-voting), one student, one faculty member, one administrator (voting members) and one counsellor (non-voting)
Appeals are mechanisms by which students may seek exemption from College policies and decisions such as appealing decisions made by College employees, requesting a waiver of admission requirements, etc. Appeals and supporting documentation must be submitted in writing. Appeal of Educational Decision form and information regarding the process to submit is available by emailing: firstname.lastname@example.org.
The following is the recommended Appeal of Educational Decisions Policy procedure:
The Faculty Academic Appeals Committee consists of four members. The membership of the Committee can vary depending on the nature of the course. The Dean (chair and non-voting), a student (voting) and two faculty members (voting) will serve on the committee. A Counsellor may attend the appeal if requested by the Chair.
These Committees are set up in each faculty of the College to deal with students who are requesting a change in grade for a course that they have been enrolled in.
The following is the recommended grade appeals procedure:
The Complaint Procedure should be used in matters such as unprofessional conduct or incompetence on the part of a faculty member.
Where possible, students should attempt to resolve complaints informally first. If a reasonable effort to resolve the complaint informally is unsuccessful, the formal procedure may be followed.
Information about complaint procedures can be obtained from the Dean of the Faculty or a College Counsellor.
Douglas College is committed to fostering a fair and just community for all of its members. Behaviour of an exemplary nature is expected of everyone. For more information please consult Douglas College Policy A02.09.01 Sexual Harassment and Personal Discrimination
Sexual Harassment is defined in College Policy A02.09.01 as:
Personal Discrimination is defined in College Policy A02.09.01 as:
If you think you are being harassed consult a Harassment Advisor at 604 527 5574. While we will do what we can to keep your call confidential, there may be certain circumstances in which we are obligated by law or College policy to act on the information received.
College students, employees and users are entitled to engage in the educational process or in the provision of services free from disruptive or dangerous behavior. College policy sets guidelines for conduct of all individuals and stipulates that appropriate disciplinary actions will be taken for unacceptable conduct. Individuals are urged to consult Douglas College Policy A10.02.01 Standards of Conduct Involving College Employees and A10.02.02 Standards of Student/User Conduct.
Douglas College is committed to providing a learning and working environment that is free from violence.
Violence is the exercise, or attempted exercise, by any person or group, of physical force so as to cause injury. It includes any threatening statement or behavior which gives anyone reasonable cause to believe that they are at risk. Anyone observing, or the victim of, violence must promptly inform Campus Security.
The College will promote working and learning conditions intended to reduce or eliminate the potential for incidents of violence to occur within its operation or facilities. For more information individuals are urged to consult Douglas College Policy A10.01.05 Violence Prevention Involving College Employees and A10.01.06. Violence Prevention Involving Students/Users.