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Logins & Passwords

myDouglas Account

Your myDouglas account allows you to log in to the myDouglas portal, Student Web Registration (myAccount) and Blackboard Learn. You can access myDouglas via the Login link at the top of the Douglas College homepage or by visiting www.mydouglas.ca

To log in to myDouglas:

  • Enter your 9-digit student number in the User ID field.
  • Enter the 6-digit PIN you used for registration in the PIN field. By default, your PIN is your birthdate in the format DDMMYY.

myDouglas Password Reset

To change your myDouglas password, visit the myAccount User Login. Enter your User ID and click the Forgot PIN?/Change PIN? button.

Please note that changing your PIN on the Registrar’s website will also change your myDouglas password.

College Network Access (CNA) – College computers and Wi-Fi

College Network Access (CNA) credentials allow you to login to library and lab computers and also allow you access to campus Wi-Fi.

Log in to the college computer:

  • Use your 9-digit student number as your CNA username
  • By default, your CNA password is your birthdate in the format DDMMYY

Log in to the campus wireless (Wi-Fi) network — Douglas college internal:

Below we have provided instructions for joining the Douglas College Internal wireless network. If, after reading them, you were unable to successfully join our network, please contact the Help Desk at 604-527-5330 or helpdesk@douglascollege.ca

  1. Choose Douglas College Internal from the list of available networks
  2. Click Connect
  3. Enter your credentials — username and password — when prompted
    NOTE: You may be prompted to accept a security certificate
  4. To accept the certificate, click Accept or Continue
    NOTE: Your device is now connected to the College wireless network

Click here to view Wi-Fi instructions for mobile devices.

Log in to the Citrix:

Citrix uses the CNA username and password. All work needs to be saved on a USB device. For additional information, refer to the Citrix Receiver Instructions document on the desktop of student computers and in x:\citrix\logon instructions.

CNA Password Reset

To change your CNA password or to reset it in case you have forgotten it, visit the Password Reset Self Service facility at http://sspr.douglascollege.ca. Once you submit your username, a security code will be sent to your myDouglas email account to verify your identity. Enter the security code and follow the instructions on screen to complete the password reset process.

Please note that resetting your CNA password will affect all services that use this password, including your login for library and lab computers, and also for wireless access.

If you need further assistance on password resets, network account support or wireless network/laptop connectivity support, please visit Room 2100B in the Library at the New Westminster campus or Room B1250 at the Coquitlam campus. You can also contact the Help Desk.

IT Help Desk

phone icon Hours of Service
604.527.5330

helpdesk@douglascollege.ca

Students Helping Students

guides icon Hours and Locations
NW: 604.396.4475
DL: 604.306.4777