A Student Success Advisor (SSA) is someone you can go to for academic support and financial planning throughout your time at Douglas College. A student is assigned a Student Success Advisor when they have registered and started their first semester courses*. If you don’t know who your advisor is yet, please fill out the Student Success Advisor Form to submit your question. Remember to include all relevant information, such as program and specific academic plans or goals.
How to find your Student Success Advisor
You can find your assigned SSA's contact details through the "Student Profile" link under Student Records on your myAccount. Click on the name under "Advisors" to see your SSA's contact information.
If you are a new student and preparing to register for your first semester courses, contact Enrolment Services via a webform.
*Students who are admitted and registered in classes after the semester has started will be assigned an SSA during the third or fourth week of the semester.
*New international students will be assigned to an SSA after Week 4 of their first semester. Until assigned, they can email dci@douglascollege.ca for assistance.
An SSA can help you with a variety of academic and financial areas, which include the following:
Admission
- Requirements
- Pre-requisites
- Course planning
- Registration
- myPath
Graduation
- Application process
- Program completion letters for current students
University transfer
- Application process
- Associate of Arts degree
- Associate of Science degree
Due to the complex nature of university transfers, we strongly encourage you to confirm course selections with the receiving institution. Douglas College Student Success Advisors cannot be held responsible for confirmation of course transferability to receiving institutions.
Financial planning
Student Success Advising with Zoom
Come visit a Student Success Advisor for quick questions during drop-in hours!
Drop-in hours (excluding statutory holidays)
| Monday | 1–4pm (Only on January 5, 12, 19, 2026) In-person at New Westminster Campus only Enrolment Services S2700 |
| Tuesday | 1–4pm Zoom only |
| Wednesday | 1–4pm In-person at New Westminster Campus only Enrolment Services S2700 |
| Thursday | 1–4pm Zoom only |
| Friday | Not available |
- Drop-in is for quick questions (typically 5-10 minute sessions)
- International Students with immigration or study/work permit questions should be reaching out to the Douglas International Department for advice
- Probation Students are strongly encouraged to book an appointment with their Student Success Advisor as there may not be enough time to evaluate your progression
Join our Student Success Advising Waiting Room as an Attendee:
- Enter your preferred name and you will be added to the queue, in the order that you arrive, to speak with a Student Success Advisor
- Access to Zoom waiting rooms will be closed at 3:45pm
Join our Student Success Advising Waiting Room
- Select “Join Meeting As An Attendee”
- On the next page, cancel the prompt to download Zoom
- Use the “click here” hyperlink
- Cancel the download prompt again
- Click “join from your browser”
- Enter your preferred name and you will be added to the queue, in the order that you arrived, to speak with a Student Success Advisor
To contact a Student Success Advisor, email Student Success via a webform.
We are currently receiving a very high volume of emails and are replying back to them as quickly as possible. However, there may be a delay in receiving a response from us. Thank you for your patience.
Connecting with us through Zoom is the quickest way to have your questions answered.
For help with course registration, watch our registration how-to videos.
About our services
While we would love to help you with everything, we cannot choose your program or your courses for you. Picking a program and selecting courses is something that we can guide you on by providing you with tools and information. We can help you explore the field or area you would like to work in, what interests you, and your strengths. If you want to learn more about a discipline, attend an information session or contact the department for further insight. You can also consider speaking with a career counsellor – a free service for our students – or visiting our Career Centre.