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After hours emergency

If it's after hours and you need help with a personal emergency, there are community agencies that are available to assist you after 4:30pm and on weekends and holidays. If the first line you try is busy, you can try any of the other numbers - even if they are not in your area.

If you are in danger or fear for another person’s safety, call 911 and Douglas College Security (if on campus). Security can be reached at 2400 on internal phones and from cell phones at 604 527 5405 (NWC) and 604 777 6254 (COQ).

Hospital emergency departments (call 911, 24 hours/day)

Royal Columbian Hospital (closest to New Westminster campus):
330 East Columbia St., New Westminster, B.C.

Eagle Ridge Hospital (closest to Coquitlam campus):
475 Guildford Way, Port Moody, B.C.

Vancouver General Hospital:
920 West 10th Ave., Vancouver, B.C.

General crisis counselling and suicide prevention

  • Vancouver 604 872 3311 (24 hours/day)
  • Fraser Health Region (Burnaby-Boston Bar) 604 951 8855 (24 hours/day) 
  • Richmond 604 279 7070 (8am to midnight)
  • BC wide toll free 1 800 SUICIDE (784 2433) (24 hours/day)
  • Canada-wide listings: Befrienders.org

Emergency food and shelter

  • Homeless Shelter and Street Help Line 604 836 6381 (24 hours/day)
  • Ministry of Social Development
  • Emergency Services 604 660 3194 or toll-free 1 866 660 3194 (after 4:30pm)
  • New Westminster office 604 664 0135 (8:30am-4:30pm)
  • Tri-Cities office 604 664 0135 (8:30am–4:30pm)

Domestic abuse

  • Domestic Violence BC: listing of resources for people experiencing domestic violence.
  • Domestic Violence Helpline/Victimlink toll free 1 800 563 0808 (24 hours/day) 
  • Monarch Place Transition House (New Westminster) 604 521 1888 (24 hours/day)
  • Coquitlam Women's Transition House (Port Coquitlam) 604 464 2020 (24 hours/day)

Sexual assault crisis counselling

Women Against Violence Against Women 604 255 6344 or toll-free 1 877 392 7583 (24 hours/day)

Victims of crime

VictimLink BC toll-free 1 800 563 0808 (24 hours/day)

Substance use

The Alcohol and Drug Information and Referral Service
604 660 9382 or toll-free 1 800 663 1441 (24 hours/day)

Services for youth

  • Youth in BC online chat (noon-1 am) 
  • Kids Help phone 1 800 668 6868 (24 hours/day) or online
  • Youth Against Violence Line 1 800 680 4264 (24 hours/day)

Other community resources

For assistance locating information on a variety of BC community, social and government services call the phone number “211” (24 hours/day) or visit BC 211