Resources for faculty and staff

If you are concerned about a student’s well-being, you can help them connect to Counselling services at Douglas College. 

Many people feel that bringing up a concern might make it worse; however, it can often be the first step to making it better. Many students appreciate the help and caring shown by faculty and staff.

Recognizing students in distress

Possible indicators that a student may be in distress include:

  • Notable changes in behaviour
  • Declining appearance and mood
  • Social withdrawal from classmates
  • Outburst of crying or anger
  • Sudden change in academic performance
  • Lengthy period of missed classes

In situations involving violence, contact campus security immediately at 2400.

Supporting students in distress


Faculty or staff members may be the first to notice a student who is experiencing difficulty or distress. When distress interferes with a student’s ability to focus on their courses, they may require additional support. When encountering students who appear to be struggling, faculty, staff and other students make their best efforts to provide direct support to these individuals and, where appropriate, make referrals to campus services.

For more information on how to best help a student, faculty and staff members should review the Supporting a Student in Distress resource on DC Connect.

Care report

In the event you remain concerned about a struggling student, you may make a record of the incident or conversation by filling out a Care Report Form​. The Care Report is designed to support faculty and staff in helping students who exhibit behaviours that show they need support. Faculty and staff members are encouraged to use the form to provide helpful information to Student Affairs and Services about a student who exhibits concerning behaviours.

How to refer a student to Counselling

You can contact us by phone and let us know a student is coming over to the counselling office. Please let us know if it is an urgent or crisis situation and we will do our best to give the student priority access to our urgent same day appointments.

With the student’s permission, you may also choose to accompany them to make the appointment.  It is ultimately the student’s decision if they wish to see a Counsellor.

Note: to maintain confidentiality we are unable to confirm if a student is attending counselling.  Information is shared only when a student requests a release of information.

If Counselling services is closed, contact after hours emergency

Supporting yourself

Assisting a student in distress can be a stressful experience. Faculty and staff experiencing personal difficulties can seek help through their extended health plan. Employee and Family Assistance programs provide confidential counselling.  Review your options under benefits on the Human Resources web page. 


Here2Talk connects students with mental health support when they need it. Access free, confidential counselling and community referral services, 24/7 via app, phone and web.

Learn more about this resource