Douglas College has been closely monitoring COVID-19 and is working to limit the potential risk at the College. We are following the recommendations provided by the Provincial Health Officer.
Since January, a cross-college Pandemic Preparedness Response Team has been meeting regularly to actively monitor the situation and put plans in place for timely response, as needed. This includes updating and enacting business continuity plans should the situation changes. As always, the health and safety of Douglas College staff, faculty and students is our priority.
We recommend bookmarking the Douglas College website and checking back frequently for updates. We will continue to communicate regularly, and update these FAQs as needed.
In support of the Provincial Health Officer’s recommendations Douglas College has cancelled all events on campus. The College has initiated a process through its Facilities department to review all future events on campus to determine viability.
In accordance with the Provincial Health Officer recommendations for post-secondary institutions, Douglas College cleans public touch points and facilities several times a day. Washrooms and other high traffic areas are all on accelerated cleaning cycles.
We are ensuring soap dispensers and hand sanitizers are available throughout the College, as well as ensuring they are filled regularly. Please report empty soap dispensers or hand sanitizer stations:
New Westminster: access through Level 2 concourse doors
Coquitlam: A/B building access through South Atrium. C/D building is open for employees only.
Anvil Office Tower: closed to the public, including students. Employees may access it with their fobs.
Classroom available for use:
New Westminster: N3406, N3408, N3410 -- classrooms opened by security on request
Coquitlam: A1110, A1130, A1150 -- classrooms opened by security on request
Anvil Office Tower: all classrooms are closed
New Westminster: N5105, N5107, N5109
Coquitlam: A2030, A2110
Anvil Office Tower: all labs are closed
All in-person student services have moved to alternative delivery methods. This includes the library, Registrar’s Office, counselling, Bookstore as well as all other in-person student service areas.
A few classrooms at each campus have been designated to remain open for student use. Heightened cleaning protocols are in effect for these areas and students are reminded to follow social distancing recommendations when using the space.
N3406, N3408, N3410 classrooms opened by security on request
A1110, A1130, A1150 classrooms opened by security on request
Anvil Office Tower:
all classrooms are closed.
No. Chartwells, including the Tim Horton's kiosks, are closed until further notice. Vending machines will continue to be replenished on a periodic basis.
Douglas College is issuing a refund for the April 2020 U-Pass. Refunds will be issued to those students who did not use their April U-Pass for more than $41 in stored travel value. A cheque of $41 will be mailed to the address listed on myAccount.
Yes, summer semester courses will be delivered using online tools (e.g. Blackboard, Collaborate and related tools). There will be no in-person classes. As the COVID-19 situation continues to evolve, Douglas College cannot guarantee ongoing access to campuses, so students registering for the Summer term need to ensure access to a computer and internet to be able to meet the requirements for instructional delivery.
No. Douglas College will run the entire Summer semester using versions of online instruction.
Tuition and fees, other than U-Pass, will remain unchanged for the Summer semester. While the delivery format of our courses has changed, they continue to be taught by the same experienced faculty as they would be in person. Students continue to earn full academic credit and the College continues to provide student services like library, academic advising, career services and counselling through alternative delivery modes. We remain focused on delivering the best education possible in a safe environment.
Douglas College has worked with other post-secondary institutions, student associations and Translink to temporarily suspend the U-Pass BC program as of May 1, 2020 until further notice. We understand that for those who rely on the U-Pass for inexpensive transportation, this decision may add to financial pressure. With proper documentation, some students may be eligible for Emergency Funding to help purchase a transit pass. More information can be found on the Financial Aid web pages.
The Coquitlam and New Westminster Bookstores are closed to walk-in customers until further notice.
Summer 2020 materials are available for online purchase and free shipping. Summer personalized booklists are also available through MyAccount.
All library services will remain available on-line. Library support can be found here.
All student services will remain available on-line or by phone. Visit Covid-19 information and resources page and click on the links under Student Service Links to find out how to access services.
We encourage all students to be patient as we transition to a new way of learning and working. If you have not received direction from your instructor via Blackboard or email, please reach out to your Department Chair.
All instructors have been asked to allow students to email assignments and conduct meetings by phone or on-line. If there are challenges with these arrangements, students should contact Department Chairs or the Dean’s Office.
Individual instructors will determine the best assessment method for their classes.
Students are encouraged to connect with their instructor to discuss any impacts illness may have on their participation in class. Faculty have been encouraged to exercise flexibility as this situation continues to evolve, and decisions on grades rest with individual faculty. The requirement for medical documentation (i.e., a health care practitioner’s note) has been waived for students who are ill for less than two weeks.
Students and employees are requested to stay home if they are ill, even in the presence of light flu-like symptoms.
Employees, please connect with your supervisor and follow usual sick-leave protocols.
Students, please connect with your instructor to discuss any impacts this may have on your attendance or participation in class. Faculty have been encourage to exercise flexibility as this situation continues to evolve, and decisions on grades rest with individual faculty. Instructors are asked to waive the medical documentation requirement (i.e., a health care practitioner’s note) for students who are ill for less than two weeks.
The B.C. Government asks all British Columbians stay home and away from others if they or their household members are sick. As a result of this advice, instructors are asked to waive the medical documentation requirement (i.e., a health care practitioner’s note) for students who are ill for less than two weeks.
This strategy—approved by the Vice-President Academic and in place until further notice—is being initiated to contain and prevent the spread of communicable diseases like COVID-19. It will also help preserve community medical services for those who require immediate medical attention.
At this time, yes, individual students may book practice rooms using the usual process.
We are committed to students being able to complete their courses and programs to graduate with all the necessary requirements.
As the COVID-19 pandemic continues to evolve, we have made the difficult decision to suspend the Summer 2020 graduation ceremonies. Graduating students who applied for graduation and have met requirements for their program will have their credential awarded in June 2020 and their parchment mailed to them.
All students who are awarded credentials in June 2020 will be invited to attend either the February 2021 or June 2021 ceremonies. More information about these ceremonies will be shared at a later date.
We apologize for any inconvenience and appreciate your patience as we continue to navigate this unprecedented situation together.
The student ID request process has moved to an online request format. New students can request their ID cards by logging into myAccount and submitting a request through a link in myAccount. We’ll then mail out the student ID cards through regular post.
Students at Douglas College now have access to more than $600,000 in emergency funding to help reduce financial hardship during the COVID-19 pandemic.
Douglas College’s Financial Aid office can assist students with finding support during trying times, including the current pandemic. Support is evaluated on a case-by-case basis and is dependent on each student’s situation. Students should visit the Financial Aid page to understand and start the process.
Yes. You are required to have a valid study permit throughout the duration of your program while you are in Canada or while studying online from abroad if you are seeking eligibility for a post-graduate work permit. During COVID-19 pandemic the government is posting updates on study permit compliance and Post-Graduate Work Permit (PGWP) rules here.
Yes, provided none of your classes have in-class components that required you to be on campus. The government is aware that travel restrictions are limiting travel to Canada and they have adjusted the Post-Graduate Work Permit (PGWP) eligibility rules to allow time studying online to be counted towards eligibility. You can review Immigration, Refugee, and Citizenship Canada (IRCC) student updates to study permit processing, study while abroad, and PGWP eligibility here.
If you choose to study online from your country, please review these considerations:
Some courses have scheduled times and students are expected to be online in the sessions
Please account for time zones when you select courses
You will be required to stream videos and video conferencing
You are responsible for all internet costs associated with your connections in your country
If there are mailed materials required for the course, you may be responsible for additional costs of mailing outside of Canada.
Some content posted by instructors can be restricted to viewing within Canada only. This may require the use of a personal VPN set to view content from Canada.
you have a study permit or have applied or been approved for one
you can’t travel to Canada at this time due to travel restrictions
If you’re in this situation, you may
begin your classes while outside Canada, and
complete up to 50% of your program while outside Canada, if you can’t travel to Canada sooner.
This is not recommended for a few important reasons:
Your PGWP may be negatively effected if more than 50% of your program is completed outside of Canada. You can review Immigration, Refugee, and Citizenship Canada (IRCC) student updates to study permit processing, study while abroad, and PGWP eligibility here.
Online study outside of Canada may lead to some unforeseen issues related to the following:
Geo-fencing of Canadian resources, making them not available outside of Canada
Time zone differences that make online in-persons sessions difficult to schedule
Variable internet speeds and controls in different countries
Individuals returning to British Columbia have to submit a self-isolation plan to the government and you may not get back into Canada on your desired schedule.
Travel and immigration rules can change quickly during these uncertain times. This could lead to being locked down in your home country and not being able to return to Canada when you desire and/or having your study permit expire while abroad.
While classes are primarily being delivered online, the following considerations are recommended as part of your decision regarding when to come:
Course requirements (online, in-person, or hybrid). You can review your courses in your “my Account” or look-up any courses being offered in the Course Scheduling Tool.
Timing: If your courses have in-person requirements, you must self-isolate on arrival for 14 days and NOT come to campus for classes or student services during self-isolation.
The plan is submitted online. Please enter firstname.lastname@example.org in the form where it asks for “Email address to receive a copy of the form.”
If your medical insurance is expiring, now is the time to ensure you are covered. For information on medical insurance for international students, please visit this page for options.
International students who are eligible to work on or off-campus can continue to do so regardless of their online or in-person course status, but are still subject to the same number of authorized hours i.e. 20 hours off campus during the academic session and full time during what a regularly scheduled break.
Please also note: Douglas College Advisors will not advise you on whether your job is an essential service. The BC government list of essential services is the definitive source to be consulted before deciding to work more than your eligible hours.
If your study abroad or your exchange was cancelled in 2020 you will be offered priority for 2021 field schools and 2020/2021 exchange programs should you wish to apply and provided you meet current requirements. Your study abroad scholarship will be deferred to your future study abroad programs on condition that you are applying for the same type of program and continue to meet eligibility requirements. The submission of a new application for scholarship will not be required.
If you are an international student looking to study abroad, please contact an International Student Advisor via email email@example.com regarding study plans, credit transfer, and PGWP eligibility.
When contacting the international office, please include your full legal name and student ID for verification.
For information on our online services please visit our online service page.
The Province has released a self-assessment tool to help individuals to determine whether they may need further assessment or testing for COVID-19.
Additionally, individuals can contact HealthLinkBC at 8-1-1 for guidance. This is a service where you can discuss your symptoms and receive advice about what to do next.
Yes, it is safe. According to the World Health Organization (WHO), people receiving packages from countries affected by COVID-19 are not at risk of contracting the virus. From previous analysis, the WHO has determined that coronaviruses do not survive long on objects, such as letters or packages.
The BC Health Officer is recommending that all non-essential travel outside of Canada be cancelled.
Keep in mind that conditions in countries around the world can change quickly. Additionally, the BC Health Officer has also recommended that any person returning from outside Canada to self-isolate for 14 days.
Yes, please connect with your Global Engagement contact to discuss viability of out of country programming for future terms.
As of March 12, the BC Health Officer is recommending that all travelers returning from outside Canada to self-isolate for 14 days. Please contact firstname.lastname@example.org if this applies to you.
Monitor yourself and those close to you for symptoms similar to the flu or common cold such as coughing, sneezing, sore throat, fever or difficulty breathing. If any symptoms arise, connect with your primary health care provider, local public heath office or call HealthLinkBC at 8-1-1 and tell them of your recent travel. Note that the HealthLinkBC 8-1-1 service is available in several languages.
British Columbians should monitor their health while they are travelling and after they return. If you have any symptoms at all of a cold or influenza, even if they're mild, stay away from others. If you have been to areas, particularly where we know there has been transmission of COVID-19, then call your health care provider, call 8-1-1, call public health. Always tell health care providers about recent travel if you become ill after returning to Canada.
Every member of our College community has the right to be treated with respect and dignity and to be welcomed and supported on our campus. No person should be targeted in any way or subjected to discrimination resulting from a misplaced perception that they may be a carrier of a communicable disease based on their perceived disability, race, ancestry, place of origin or otherwise. This kind of targeting is discriminatory and a breach of college policy:
If you feel you have been targeted based on any of the above factors, you should report this behavior.
If you need immediate assistance because you fear for your personal safety, contact 911 or for an on-campus safety concern contact Campus Security Services at:
New Westminster Security Kiosk: 604-527-5405
Anvil Security Kiosk: 604-777-6666
Coquitlam Security Kiosk: 604-777-6254
Surrey Training Centre: 604-218-8902
Otherwise, report the behavior to Student Support and Conduct Office. The Office’s first action will be to invite you in for a confidential conversation about the policies and response options available.
The province has set-up a phone-line focused on answering non-medical questions about COViD-19:
1-888-COVID19 or 1-888-268-4319
You can get answers about travel recommendations, social distancing, and what kinds of support, resources and assistance are available from the provincial and federal governments. The service is available 7:30am-8:00pm seven days a week.
The Province has also released a self-assessment tool for individuals to determine whether they may need further assessment or testing for COVID-19.
As a result of the COVID-19 outbreak, you may be worried about the health and safety of yourself or your family and friends. This is a challenging and uncertain time. It is not uncommon to experience higher levels of stress and feelings of being overwhelmed. If this is your experience, please seek help and support.
Counselling and support is available to members of our campus community who are affected by the COVID-19. We encourage students, faculty and staff who need support at this time to contact one of the following services: