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Office 365 For Students FAQ

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What is Office 365?

Office 365 is a collection of services that provides you with Microsoft Office applications in the cloud, so you don’t need to physically install them on each PC, laptop or mobile device that you use.

What do I get if I use Office 365?

You’ll get an Outlook email account (your official College email), OneDrive cloud storage (1TB), access to Office applications in the cloud and up to 15 physical Office installations across multiple devices. When you log in to Office 365, you’ll see the list of apps and all details.

How long do I have access to it?

Office 365 is available while you’re a student at Douglas College. Once you’ve completed your studies, the system will email you a request to move all the files you’d like to keep from OneDrive to your personal storage. You’ll receive a 30-day notice prior to the expiry date. All files left on the Office 365 system after that will be deleted permanently. If you would like to continue using Office 365, you would need to purchase a non-school license directly from Microsoft. You can visit and for more information.

Who can use it?

The service is available to all active students registered in an academic course at Douglas.

Where do I log in?

From the Douglas College home page, hover over Login at the top right-hand side of the screen and click Office 365 & Email. You’ll be taken to the Office 365 login page. Alternatively, you can go to

How do I log in?

When you register for a course, you’ll receive an email from Douglas with the details of your account, including your exact email address. To log in, follow the steps below:

  1. Go to the Office 365 login page (as explained in the previous question).
  2. On the Email field, type your new email address (
  3. On the Password field, type the same password used for the College Network Access (CNA).
  4. Click Sign in.
NOTE: Students who are also Douglas College employees must log in with their student Office 365 email address and CNA password.

Why should I care about Office applications in the cloud?

Some of them are the same ones you use for your assignments: Word, PowerPoint and Excel. The difference is that they’re cloud applications, so it doesn’t matter where you are and if you have the software installed on your computer. As long as you have a mobile device and Internet access, you’ll be able to work on your assignments. Besides, you can also download the applications to up to 15 different devices.

Why should I use OneDrive cloud storage?

OneDrive is safer and more reliable than USB devices. These can be lost or damaged. If you store your assignments in OneDrive, you’ll have access to them anytime. You won’t be in a situation where you can’t work on them because you don’t have your USB device with you. We’re giving you 1 TB of space. It’s enough to store an essay of 85 million pages or 300,000 photos.

My legal name has changed. How do I change my email address?

If your legal name has changed, please request the change to the Registrar’s Office. After that, they’ll contact CEIT to make the changes. Please wait for an email from CEIT in your personal email account confirming the change. If you don’t hear back from us after a few days, please contact the Registrar’s Office again..

What should I do if I cannot see my Blackboard course emails in my Office 365 inbox?

Check your Junk Email folder. They’re probably there. When you find the messages you’re looking for, select them and click “not junk” at the horizontal menu at the top. By doing it, the emails will be immediately moved to their correct folder. We recommend that you contact the CEIT Service Desk with a copy of the email to explain that your messages are being sent to the Junk Email folder.

How can I get more help?

If you are having problems logging in to Office 365, visit the Password Portal at or contact the CEIT Service Desk at Go to for other issues involving Office 365.