Douglas College > Student Services > Essential Resources > IT Services > Logins & Passwords > Change/Reset CNA Password
Your password must be at least 10 characters long and use a combination of at least three of the following: lowercase letters, upper case letters, numbers and special characters (!@#$%^&*()_+=~`. ). To make it easier to remember, use a passphrase — a sequence of words that may contain mixed case, numbers and punctuation (e.g. IamaStarTrekFan->LiveLong&Prosper! or Kierkegaard.in.Denmark.1813). If you are not yet using a passphrase, consider changing it to one now.
We recommend creating a strong and secure password or passphrase. Take the Password Test to validate the strength of your password or passphrase.
If you ever forget your CNA password, you can reset it by using our online Password Portal. If you know your current CNA credentials, you can set up your personal email and/or SMS text on your cellphone to receive verification codes. Additionally, you can install the Google Authenticator app on your smartphone. This app provides an additional platform to verify your accounts. Students’ personal emails are automatically registered for the Password Portal. If you would like to register another email address, cellphone number and/or get Google Authenticator to receive verification codes:
If you forget your CNA password and have registered for the Password Portal, you can reset your password on your own. Just remember, the reset will affect all services using the CNA password. To reset your password:
If you know your password, but want to change it:
On a College computer on campus:
On a device off-campus:
NOTE: By default, password notifications are sent to your student email address; you can change your email settings to forward student emails to your personal email address.
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