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Douglas College > Student Services > Essential Resources > IT Services > Logins & Passwords > Update your college network access password
Your College Network Access (CNA) credentials provide access to the College computers and Wi-Fi, Office 365, U-Pass BC on Compass Card, Learning Centre website, Career Centre and Citrix. Since the CNA credentials allow access to so many services, it’s important to ensure your login is as secure as possible.
Douglas College requires you to set up a password with 15 or more characters. Using a passphrase — a sequence of random words that may contain mixed case, numbers and punctuation (e.g. BestApplePieParis2009 or NeverWatchedAmericanIdol!) – will make it easier to remember. If you’re not yet using a passphrase, consider changing it to one now.
How to reset your CNA password
If you remember your password and are using a a College computer on campus:
If you ever forget your password, you'll need to have a personal email registered for CNA password reset:
Now you can reset your CNA password:
Any future password resets will be sent to this address when using the Self-Service Password Reset. If you have any questions, please contact the CEIT Help Desk at 604 527 5330 or firstname.lastname@example.org