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CEIT Help Desk

Hours of Operation

Telephone & Email Support Hours

Phone

604 527 5330

Monday

8am–6pm

Tuesday

8am–8pm

Wednesday

8am–8pm

Thursday

8am–8pm

Friday

8am–5pm

Saturday

8am–4pm

Sundays and Statutory Holidays Closed

Email

helpdesk@douglascollege.ca

Modified support hours during intersessions
Monday–Friday 8am–5pm
Saturday 8am–4pm

Telephone calls during the above hours:

When you call us, you will be able to speak “live” with one of our technical support staff. Occasionally, your call may be in a queue for up to a few minutes for the next available technician. If you are unable to wait for a live technician, please consider leaving a message on the voicemail when that option is presented to you.

Voicemail messages:

Messages are checked regularly throughout the day during the above hours. When leaving your message, be sure to clearly state your full name, location, contact information and a brief description of the problem that you are reporting. If possible, please include the Douglas College B number that is affixed to the equipment. (All equipment at the college is tagged with a Douglas College B number for identification purposes).

Evening and Saturday calls:

If you are teaching in the evening or on Saturday and require a technician to respond to a problem in your classroom, please leave a detailed message on the voicemail. Our evening/Saturday technician checks the voicemail regularly and responds to classroom-related calls.

Classroom Hotline 604 527 5333 :

This number is reserved only for faculty who are teaching and require critical classroom or lab support. If you are at risk of losing or canceling a class due to technology failure, call this number for a live technician. Please note that you cannot leave voice messages on this line.