Douglas College > Programs & Courses > Continuing Education > Business > Veterinary Office and Animal Care Certificate
Please join us at the New Westminster Campus, from 6:00 pm - 7:00 pm and learn more about this excellent career training program. A brief presentation will be followed by a question and answer period. It is a requirement of admission that applicants attend an information session.
These sessions are offered at no charge.
To register call 604-527-5472, or email: click here.
The purpose of the Veterinary Office & Animal Care (VOAC) certificate program is to develop the career ready skills, knowledge and attitudes necessary to perform the multifaceted duties of veterinary assistants. The program focuses on small animal (domestic) assistant training and the essential practical skills training will take place off campus at animal shelters, veterinary clinics and rescue agencies.
The Veterinary Office & Animal Care certificate program is designed to assure that:
The VOAC Certificate program has incorporated the Douglas College signature by:
The program was designed for Douglas College by a practising Veterinarian in consultation with the animal care community.
Must complete all of the following:
When offered a seat in the program the following criteria must be satisfied:
Please note: The admission package contains all forms. To receive a package, please call Laury DeBow at 604-527-5607 or
email: Laury DeBow
Tuition for this program is $6,138.00 Includes stethoscope and all materials.
Books are extra and cost approximately $180.00 total.
At the end of the program, the successful student should be able to:
Perform and understand the duties of a veterinary team member in a small animal clinic/hospital or related field (animal shelter, rescue organization).
In the front office setting:
In the examination room, treatment area, surgery or kennel
In the laboratory (under veterinarian supervision)
In the operating area (under veterinarian supervision)
The successful Veterinary Office & Animal Care program graduate will become a valuable member of the veterinary care team.
Please note: the program will be offered at the New Westminster Campus. Six months (24 weeks), 640 hours. Classes are Monday - Friday from 8:30 am - 2:00 pm.
Application deadline: August 21, 2020
(Applications will be accepted after deadline if seats are available)
Winter Break - December 24, 2020 - January 1, 2021
Application deadline: March 5, 2021 (applications will be accepted after deadline if seats are available)
Semester Break May 24 - May 28, 2021
All instructors are current in their field and will continue to practice on non-teaching days.
Dr. Claire Kavanagh
Doctor of Veterinary Medicine
Registered Veterinary Technologist
This course is designed to enable the student to identify various breeds of small animals and understand the necessary components of handling and restraint. Personal safety is emphasized. The recognition and prevention of aggression in small animals is included. Basic grooming procedures such as shaving, bathing, dematting, and brushing, as well as trimming nails, cleaning ears, and expressing anal glands will be demonstrated. External parasite control and the products utilized will be introduced.
This course is designed to teach the veterinary medical language by the study of prefixes, suffixes, root words, and pronunciation of words. Common veterinary medical abbreviations will also be covered. Anatomy and physiology are included in order to increase the understanding of the veterinary medical vocabulary. The knowledge and usage of correct terminology will better enable the veterinary care assistant to communicate with veterinarians, animal health technicians, and most professionals in the medical field.
This course will enable the student to ascertain a medical history, and determine and record the vital signs of a patient, as part of a physical examination. As well, normal small animal behaviour, pain assessment, caring for a hospitalized animal, homecare and euthanasia will be covered. The student will be taught to recognize situations requiring emergency procedures. The student will be familiarized with common veterinary pharmaceuticals and dosages, as well as methods of administration. Fluid therapy and other vital veterinary therapeutics will be introduced
This course is an introduction to Microsoft Word, and a brief introduction to Microsoft Windows and PowerPoint. With Microsoft Word students will create documents used in a veterinary setting. Students will also use Microsoft Word to prepare job search documents in preparation for their practicum and will begin the process of compiling a career portfolio. Employability Skills will be stressed throughout the course. This is a "hands-on" course in which students will integrate computer skills with document formatting. AviMark Veterinary Software will be introduced.
This course is designed to enable the student to perform basic clinical or lab procedures including the use and management of veterinary lab equipment. Students will be introduced to the handling and care of diagnostic equipment, as well as the materials and methods required to perform common diagnostic tests. Understanding and usage of the major disinfectants will be covered. The proper documentation of laboratory requisition forms and results, as well as blood and other specimen handling will be demonstrated.
(Prerequisite: Veterinary, Anatomy, Physiology & Terminology I)
This course is designed to further the necessary language skills of the veterinary care assistant. It includes the endocrine, gastrointestinal, neurological, muscular, urinary, sensory, and reproductive systems. Hands-on experience will be covered on field trips.
This course will introduce the student to several causes of disease, and the differentiation between bacteria, viruses, protozoa and fungi. Various modes of disease transmission, preventative medicine, identifying types of vaccines, and small animal vaccine schedules are included. A brief overview of the causes, clinical signs, treatment, and prevention of common diseases of several body systems will be covered.
(Prerequisite: Veterinary Care I)
This course will introduce the student to several critical areas of veterinary practice. The veterinary radiology component will include the methods and positioning necessary to take a proper X-ray, as well as the chemicals required to develop one. Veterinary anesthesia, including sedation, induction, maintenance and monitoring will be discussed. The veterinary dentistry component consists of learning the normal dentition of the juvenile & adult small animal , basic dental homecare and prophylactic dental care in hospital.
(Prerequisite: Veterinary Administrative Procedures I)
This course is designed to introduce the student to the administrative duties and procedures required in a veterinary clinic/hospital setting. Topics covered will include reception skills, appointment scheduling, telephone techniques, inventory control, filing, record management, interpersonal skills, stress management, conflict resolution, and grief counseling and Employability Skills. These procedures will be taught and learned using hard copy documents and, where applicable, popular veterinary software programs (AviMark and Cornerstone).
The practicum is an important component of the program. It is where you will further hone your acquired skills in an animal care practice for three weeks. This valuable experience will greatly improve your employability and will, if your performance warrants it, supply you with a reference for launching your new career. Some of our graduates have been hired from their practicum placements.
The practicum is mandatory for graduation. To be eligible you must successfully complete all the coursework and demonstrate employability skills throughout the program.
Douglas College Veterinary Office and Animal Care grads land jobs they love. Read more.
A willingness to do it all - from scrubbing floors to communicating with patients' owners - is essential in her job, says Jade Yuan.
Coming to college gave Sharon Jamieson a chance to meet new people and get the hands-on skills she needed to get a job she loves.