Douglas College > About Douglas > Safety, Security and Risk Management > DC Alerts
Alerts is emergency communication system that sends alerts to your email
and mobile phone in case of an emergency situation on campus.
Frequently Asked Questions
When will Douglas College use DC Alerts?
What kind of messages can I expect to receive?
In an emergency
situation, you will immediately receive a message from DC Alerts via email,
text message and/or phone, depending on which contact information you provided
and the services you subscribed to.
What will the messages say?
Messages will be brief.
They will describe the most important details of the situation, and tell you
what to do next. A hypothetical message in a fictitious room B9999 might read:
Chemical spill room B9999 Coquitlam Campus. Evacuate Building. Info at 1
877 679 0823.
How will I know if it's a test?
We will advise you ahead
of time via email or text before system tests. During a system test, messages
you receive will have word TEST in the subject line. For example: TEST: DC
Alerts. Messages sent in an actual emergency will not have the word Test in the
What should I do if I get a message?
Follow the instructions
in the message alert and spread the word to others around you. Also follow any
instructions that you receive within the building from Douglas College safety
and security personnel, or from the police or fire department.
What if I don't know my Student or Employee ID
If you've forgotten your
ID or PIN, contact the Help Desk for assistance at email@example.com or at 604
How will I know the message is from Douglas
messages will be sent from the Office of Safety, Security and Risk Management.
How does my DC Alerts contact information
differ from my emergency contact information?
Your DC Alerts contact
information may be used to contact you directly with urgent message alerts in
the event of an emergency situation on campus or a serious event that impacts
The emergency contact information on your student or employee record will used
to contact someone other than you in case of an emergency related only to you.
Is DC Alerts used to communicate class
No. However, it is used to communicate snow