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Office 365 For Students FAQ

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FAQs

What is Office 365?

Office 365 is a collection of services that allows you to use Microsoft Office tools in the cloud, that is, without having to physically install them on each PC, laptop or mobile device that you may be using.

What do I get if I use Office 365?

You’ll get an Outlook email account, OneDrive cloud storage (1 TB), access to Office applications in the cloud and up to 15 physical Office installations across multiple devices. When you log in to Office 365, you’ll see the list of apps and all details.

For how long can I use it?

Office 365 is available while you’re a student at Douglas. Once you’ve completed your studies, the system will email you a request to move all the files you’d like to keep from OneDrive to your personal storage, or purchase a licence before your access expires. You’ll receive a 30-day notice prior to the expiry date. All files left on the Office 365 system after that will be deleted permanently.

Who can use it?

The service is available to all active students registered in an academic course at Douglas.

Where do I log in?

From the Douglas College website, hover over Login at the top right-hand side of the screen and click Office 365. You’ll be taken to the Office 365 login page. Alternatively, you can go to http://portal.office.com

How do I log in?

When you register for a course, you’ll receive an email with your exact email address (the domain is @student.douglascollege.ca). For example, if your name is Cathy Smith, your email address could be smithc5@student.douglascollege.ca. To log in, follow the steps below:

  1. Go to the Office 365 login page (as explained in the previous question).
  2. On the Email field, type your College email address.
  3. On the Password field, type your College Network Access password.
  4. Click Sign in.

What should I do if I can’t see my Blackboard course emails in my Office 365 inbox?

They’re probably in your Junk Email folder. When you find the messages you’re looking for, select them and click “not junk” at the top horizontal menu. By doing it, the emails will be immediately moved to their correct folder. We recommend you to contact the CEIT Help Desk with a copy of the email to explain that your messages are being sent to the Junk Email folder.

What if I also want to auto-forward Office 365 emails to my personal email account?

If you prefer to receive in your personal email account any emails sent to your Office 365, you can. To set up the auto-forward option, check our instructions.

My legal name has changed. How do I change my email address?

If your legal name has changed, please request the change to the Registrar’s Office. After that, they’ll contact CEIT to make the changes. Please wait an email from CEIT in your personal email account confirming the change. If you don’t hear back from us after a few days, please contact the Registrar’s Office.

How can I get more help?

For problems logging in to Office 365, contact the CEIT Help Desk at 604 527 5330 or helpdesk@douglascollege.ca. For other issues involving Office 365, go to https://support.microsoft.com