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CEIT Help Desk

 Hours of Operation

Telephone & Email Support Hours

 Phone

 604 527 5330

 Monday

 8am–8pm

 Tuesday

 8am–8pm

 Wednesday

 8am–8pm

 Thursday

 8am–8pm

 Friday

 8am–5pm

 Saturday

 8am–4pm

 Sundays and Statutory Holidays  Closed

 Email

 helpdesk@douglascollege.ca

 Modified support hours during intersessions
 Monday–Friday  8am–5pm
 Saturday  8am–4pm

Telephone calls during the above hours:

When you call us, you will be able to speak “live” with one of our technical support staff. Occasionally, your call may be in a queue for up to a few minutes for the next available technician. If you are unable to wait for a live technician, please consider leaving a message on the voicemail when that option is presented to you.

Voicemail messages:

Messages are checked regularly throughout the day during the above hours. When leaving your message, be sure to clearly state your full name, location, contact information and a brief description of the problem that you are reporting. If possible, please include the Douglas College B number that is affixed to the equipment. (All equipment at the college is tagged with a Douglas College B number for identification purposes).

Evening and Saturday calls:

If you are teaching in the evening or on Saturday and require a technician to respond to a problem in your classroom, please leave a detailed message on the voicemail. Our evening/Saturday technician checks the voicemail regularly and responds to classroom-related calls.

Classroom Hotline 604.527.5333:

This number is reserved for faculty who are teaching during the hours of 8am to 5pm, Monday to Friday only. If you are at risk of losing or canceling a class due to technology failure, call this number for a live technician. Please note that you cannot leave voice messages on this line.

Students Helping Students

guides icon Hours and Locations
NW: 604.396.4475
DL: 604.306.4777