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Account troubleshooting for Employees

Services Login credentials Self-help

User ID: your 9-digit employee number

PIN: the 6-digit PIN (By default, your birthdate in DDMMYY)

  • To log in to Blackboard, use only the first 6 digits of your myAccount PIN.
  • For all the services in this group, when you’re typing your PIN, make sure there are no spaces.

Still having problems?
Reset your PIN here.

Username: the same you use to log in to your College computer

Password: the same you use to log in to your College computer

College network | Wi-Fi | DC Connect
When you log in to one of these services, make sure you’re not adding to your username.

DC Connect
  • If you’re using the right credentials but still can’t open the intranet, try different web browsers (e.g., Internet Explorer, Chrome, Firefox or Safari).
  • If you’re off-campus, you’ll be prompted to authenticate when you open the website. Try typing DOUGLAS\username in the Username field.
If you’re logging in to Outlook Web App, ensure you’re typing your full email address (

Still having problems?
Reset your password here.

If you need further assistance, please call the Help Desk at 604.527.5330. Click here to view Help Desk hours.